Location/place: Pune
Name of company/service: Vodafone India
Hi,
I got an sms this morning saying that services on my number have been restricted as my bill has exceeded the Credit Limit. My credit limit is Rs. 6000.
Later in the day when I called the Customer Care, they couldn’t even explain what exactly is my bill and how much I’m supposed to pay in order to get my services restored. What the hell!! She said that I would have to pay at least 80% of my bill for it to be restored. So I asked whether I should calculate 80% of 18k, which she said is my unbilled amount till date. And I shouted at her saying how and why should I pay 80% of 18K which adds up to 14k. I usually pay 1000 to 1500 per month with net/gprs activated on my phone. Then she faltered. And wasn’t quite sure of what she was saying. It’s making me so angry that they themselves don’t how the bills are calculated and then they are restricting my services. What the heck!!!
I don’t understand their billing details. They just want to confuse us by mentioning different details when we ask for the bill.
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