Location/place: PUNE
Name of company/service: Hans Travels Indore
We had booked 3 tickets ( on 04th Jan ) of Hans travels from Indore to Pune at 17:30hrs dep. We had booked this ticket well in advance so we can get best seats( since my 1year old kid can travel safely) and we can reach Pune at early morning hrs. ( Actual arrival is mentioned at ticket is 07:20AM) and bus type was Hans Travels Indore WITH INDIVIDUAL LCD , but these was no LCD at the bus and bed sheets was not clean at all when we spoke to Drivers assistant he said We have got the intimation now to go Pune and did not have time to change/wash the bed sheets and I am going 1st time to Pune and working continuously ( this Bus had just came from Jaipur/Jodhpur ) & management did not allowed him to take rest.
When bus had left from his origin ( Hans Head office – Dhakkan wala kua) we got to know that this bus is going via Burhandpur -Aurangabad approx. 100KMs extra then regular route ( via Dulia – Shirdi ) and this road in not highway its regular state road with 1single lane we have refused to take this bus immediately reported to Hans Office is Navalakha bus stand.
Hans officer at Navalakka told us that there are 3 seats available in diff bus but we cannot do any this hear; go to main office when we call main office they said seats are sold out , when we check up with local office those seats was available finally I had asked for refund since I know there are many buses which are leaving from same premises and will reach in next 11-12hrs to Pune.
After plenty of argument’s and phone calls Hans Authority to refuse to give refund/ change the tickets & we don’t have any option to come by this bus.
When we had left charging point and head lights are not working we had requested driver to switch on but they refused to help since we had refused to board this bus earlier. Later at Ghat sections my kid got hurt in the night due to rash driving & we came to Pune by sitting at our seats ( all through it was sleeper bus)
Divers had picked up & dropped some may passengers from the middle route who are not booked in this bus and hence bus got delayed unnecessary. Finally we had reach Pune after spending 16hrs in the bus at morning 10:30hrs.
WE want to suggest strongly to take appropriate action against Hans Travels Indore and please do not travel by this operator.
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