Location/place: Patna
Name of company/service: IFB appliances
Well, it happened that there was a slight leakage of water from the Fluff Filter Door at the bottom of the machine.
My Washing Machine is still under the warranty period.We called the guy from whom we had purchased the machine to repair it( as he had told us that in case of any problems with the machine we should call him rather than the company’s repairing personnel as those people might repair the damaged part, but may harm the other parts which could further increase our problems), he tried to fix it & it looked as if he hardly knew anything about fixing it because in his attempts he broke the parts of the filter door. Then he left & returned another day , on that day, he taped the mouth of the closet of the door & said the machine would be able to wash the clothes for the time-being till he would completely fix the machine. but he didn’t come after that, meanwhile we found that the machine was not able to pump out the water properly during washing & then we had to call for the company’s staff to send for someone to repair this problem. A man came & he changed the broken & taped closet with a new one but soon after 3 washes from the machine, there was a sparking within the drum where the clothes are washed & that was very risky as if my housewife wouldn’t have switched off the machine at the right time then my whole house could have caught a fire. This problem was again reported to the company but they procrastinated everytime ,we called them to send someone to fix the problem. After 7 days from the day when the sparking had occured, they sent another man to just ‘checkout’ what was wrong this time with the machine. He told us that the pump had burned & that he would come to repair it tomorrow, but he didn’t turn up the next day. Then after that the next day, he said it was Sunday & the company’s office remains closed, we said nothing. Then the rest two days, he said it was Bharat Band so he didn’t come. I am a Government employee & I went to my office on bothy the days of my Bandh & this fellow gave such a lame excuse. Today when I called him, he said he will arrive at 3:00 pm, then on calling again he said he will come in the evening. I again called to the franchises of the company to look in the matter & they again said” KAL HO JAAYEGA”. This is ridiculous, my machine has been defected since the last 13 days. & the company is just passing on the matter like nothing. I demand justice & thereby I want my machine to either be fixed soon or if they fail to do so, then the full refund of my money that I have paid in buying it. I didn’t buy the machine to be kept like a show-piece in my house. Please help. With respect, Suresh Kumar.
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