Tata Aria – I have been fooled

Location/place: Kerala

Name of company/service: TATA Motors

I took delivery of a “New” TATA ARIA on 17th of August 2012. The customers who are being targeted in this class expect a gentleman approach from the brand-owners. TATA is yet to cop-up. They omit even the proper PDI before delivering the new cars!

It’s ONLY 2 DAYS… JUST 2 DAYS BACK; I purchased this car from a dealer in Kochi who has been claimed as a TATA subsidiary. They convinced me that the other dealers could cheat me on service and replacement of spares. I booked the car on 10th Aug, (by paying the advance) and gave time till 17th to deliver it. But, I got my car ONLY at 9pm, saying the PDI was not over! This junk vehicle displayed “ENGINE SYSTEM FAILURE” within 5 minutes of taking it out of their showroom! Whenever it touches 3000rpm, it cuts the fuel-supply for a second and displays this Fault-message.

The odometer was clocked 850kms when the NEW car was delivered!!!

They told the music system comes with 6 speakers and one woofer. BUT THE WOOFER IS MISSING from the Car!!!

The AC vent-knob in the left-mid-pillar is stuck and unable to adjust the throw!!

Many more complaints… I’m not mentioning all here.

*** I gave 8 days before taking delivery of my car. What did they do as PDI?***

I’M A VICTIM!!! I’M A VICTIM!!! I FEEL THAT I’VE BEEN CHEATED!

Now, (I fear and feel) I need to start my hurdle legally to get my money back and to give this vehicle back to TATA. Or I need to start my marathon to convince the public about this failed product through Medias, Social Networking sites, and email marketing. Let me see if this issue would be settled in next working day as they have agreed. Nobody else in this country should be fooled again!

This is my 11th car. One would never experience such problem with any other brands. (You can see my name in TATA’s records for owing two more tata cars before) I never recommend this brand anymore, and I’ve never expected such issues from a company like TATA!

This is just for your information. I’m waiting for one more day.

Sajin K. John
CEO
CSS Microsys and Numak Corporation
35/767, North Janatha Road,
Palarivattom, Kochi – 682025
Tel: 0484 2342529
Mob: 0-9447034252
Vehicle model: Pure
Chassis No.: MAT614007CRA00531