Location/place: Noida
Name of company/service: Bharti Airtel
I am an Airtel prepaid customer. My name is Akhilesh Singh and my number is 9971857441.On 16th August, around 10:20 pm , I checked my balance. It was around Rs.34. Then, I sent a sms to number 5782711 as a donation SMS to Satyamev Jayate for which I was expected to get charged Re.1 only (as per mentioned in the Satyamev Jayate episode) and the same happens. I was happy.But, then I again sent 4 sms again to the same number(5782711), but for all of them I was charged Rs.5 per sms. The remaining balance was around Rs.13 this time. It was not at all expected. Why such a double standard..?
I then immediately called customer care where I got the worst response from any customer care till date. That guy name was “Anil”, and he was not at all supportive or helpful in talking. He was talking very rudely and after my repetitive attempts of gettting him understand that it is an Airtel scheme/initiative that it will charge only Re.1 for such charitable SMSes send to 5782711, but he was not at all in a position to understand/help. I also asked him to connect to some higher customer care representative or some other representative. He completely denied it. I asked his name and also asked how can I provide his feedback whether I am satisfied with the help/support or not. He told me his name as “Anil” and also told me that I will get a sms for the feedback and hanged-up the call. I then agian tried to call customer care and this time I got connected to a much reponsible representative. He listened to me patiently and told me that he will inform his supervisor about my last call treatment.
But, sadly again he told me that I have been charged Rs.5 per sms for all the last 5 SMSes that I have sent to 5782711. I tried to explain him that for the first SMS, I was charged Re.1 only and then for the next 4 SMSes, I was charged Rs.5 per SMS which should not be the case as per the Airtel services. But, he told me that I have been charged Rs.5 per SMS for all the 5 SMSes that I have sent to 5782711. I would have been charged Re.1 per SMS for that 4 SMSes as well as per the airtel services. The sad thing was that none of the two customer care representative know about this Airtel special facility.
Kindly look into this issueas soon as possible.
I did not expect from a company like Airtel to have such low-standards of morals and ethics.
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