To whomsoever it may concern,,
I had purchased Samsung Note-2 on November 26, 2012 from Raju Japan, Ahmedabad. Intially it was working fine, now my concern is its not even 1 year from the purchase and i’m getting one after other issues with Note-2. The Samsung Galaxy note-2 logo showed up when the phone was turned on. I contacted Samsung care – Krishnabaug, Maninagar, Ahmedabad to express my concern. They told we cannot solve this issue and quoted me Rs.7593 mentioning some issue with circuit even though it was under warranty period. Then i went to Samsung care – Shivranjni, Ahmedabad. They had a good check of my phone and its with them since 4 days (sincace 11th October 2013). According to them, its a major issue with Motherboard replacement. Now even after replacement, i don’t have confidence that it will work properly, so i am raising my concern with you for a replacement of my phone. Kindly help me in getting proper justification. You can find the Mobile details mentioned above.
I have been a loyal customer to your brand but with the issues i have been facing in recent times is making me loose the confidence in your brand. I am looking forward to your prompt reply on the issue as i am mobile-less since last 4-5 days. Looking forward to support else i will be forced to post the brand reviews in the Consumer Forums and “Jago Grahak Jago”
Regards,
Mit Thakkar
Bill no at Samsung care: 4161161377
Cell phone model: GT-N7100RWDINU
Purchase date: 26th November 2012
Mobile phone under full Warranty
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