Location/place: dehradun
Name of company/service: videocon
this is to inform you that i have complaint regarding a/c repair on 14 may 2013 the service engineer visited on 15 may 2013 and after checking he found fan to be broken after confirming the problem he said he will come in the evening after checking availability of fan and with rough estimate of repair but no one comes i repeatidely call to the engineer regarding this but no feedback is given and complaint was closed with no valid reason without even informing me. then i call again customer service i askes on what basis previous complaint was closed without repairing they told me it was the fault of service engineer i again register complaint on 19 may 2013 they request for urgent visit and told me next time engineer come with fan along and repair will be done soon but today 23 may 2013 after so many reminders engineer came without required spares and again he misguiding us that i have to provide this feedback again and will check the availability of fan and will send person in 2-3 days
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