Refunding of deducted amount

Location/place: rajasthan

Name of company/service: tata sky

Dear sir,I am really dis satisfied with the service of tata sky company.I was recharging my tata sky account on 17 july2013 through tata sky online service m.mytatasky.com but was unable to do that due to its session expire problem.I have contacted their customer care also and their excutive has said that it will get resolved in half an hour inspite of telling him that its already 10 p.m. and my account will get deactivate and my account will be deducted an extra deactivation fees of 10 rs and also will not get the bonus money.Then i have also checked after an hour but still got the same problem. Now whn i have recharged the account on 18 july 2013 the same has been deducted and i am really feeling befooled as i have already told their customer care.When i have contacted there customer care today they are telling me that its not our problem. Now please help me to get the deducted amount back.
my tata sky ID no. – 1105373656
phn no. -8696931709


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