I have ordered a Ray Ban Aviator sunglass (RB3025 L2823) online for INR 3702 on 24th October. I got the delivery of the product on 3rd November. I found out that the product model is different from what I have ordered, even the size is quite large and does not fit me well. Hence I immediately ordered for return the very next day on 4th November.
Since 4th November, I have made more than 20 calls to Snapdeal customer care executives till date, but I have not got even a single response from Snapdeal. First they asked me to courier the product by myself as they did not want to take reverse pick up. The sun glass being a fragile items, courier companies denied to deliver. Bluedart is asking INR 2000 for the delivery that too with an indemnity letter signed by me that Bluedart is not responsible if the product gets damaged in transit. Snapedeal has denied to reimburse me the courier charges when I communicated the same to customer service even when they have promised me earlier over email that they will reimburse the courier charges.
Snapdeal is neither taking the reverse pick up nor agreed to reimburse the courier charges. This is purely a fraudulent act on the part of Snapdeal to not accept the returns and refund my money. My money has been blocked by Snapdeal for one month.
It has been one month that Snapdeal has never responded to my emails or revert back though in every call I have made they have promised a call back which has never happened. It clearly shows the fraudulent intentions and acts of Snapdeal and its customer service executives.
I urge the consumer forum to take action against Snapdeal, its promoters and customer care executives. In fact, Snapdeal promoters and customer executives should be booked under Indian Penal Code for frauds and sent behind bars. At the same time, I should be indemnified for all the time I have spent and wasted in writing emails and making calls to customer service team
Request your immediate action against Snapdeal.
My complaint # 11414353 logged at Snapdeal.
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