Hi,
I, Abhishek Swami placed an order on HomeShop18.com website with order# 952742941 and sub order#86812715 on 04/09/2014. The product was delivered on 10/09/2014 andn it was defected and on 10/09/2014 I registered a complaint against it saying that the product was defected and demanded a full refund. The customer care executive asked me to send the product back to following address “Florence Clothing Co B/1, 5017, Regent Textile Market, Ring Road, Surat-395007”. On 17/09/2014 I updated HomeShop18 with the consignment number sent via speedpost(It was suggested by HomeShop18 customer care itself) as EM367447164IN, this can be tracked online. The defected product was delivered on 20/09/2014. Now, till date HomeShop18 has not even initiated the refund process and the courier charges. Infact they are making illogical demands like POD(Proof Of Deliver). Upon rigorous calls made by me to HomeShop18 customer care and reasoning heavily with them upon why this POD is required where courier receipt alone is sufficient and that is the only valid receipt given by any courier company the customer care they said no sir we require this POD because there is disconnect between them and the vendor. Now, because of their miscommunication I as a customer is suffering and mentally harassed by calls and illogical arguments, rude behaviour and not providing the solution instead beind adamant on their side. Fault lies on the company side and they are not accepting it. Also, their procedure to deal with a customer is also weird and unethical and poor, they have one dumb receptionist kind of customer care front end, which just reads out whatever is updated on the request in the system by the back end team and the back team is even more irresponsible that without customer’s confirmation they updated the system on 28/09/2014 that the same product will be sent back to the customer where I demanded a full refund on the day the defected product got delivered i.e. 10/09/2044. I request to take strictest action against HomeShop18 and they should compensate the amount of mental torture and inconvenience and total denial of accepting their mistake and they should apologise for their rude and careless behaviour throughout the whole process. Nobody should shop from them, they have got the worst dealings and worst customer care services as well.
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