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REfund not done for failed recharge

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by

Preyank Patel
in

Dear sir/madam,

I have recharged BSNL mobile no. 9737497375 on 9 oct 2014 for Rs. 395 by mobile banking of kotak bank using credit card.

By unknown reasons it failed .

But till date they have refunded amount in my creditcard account.

All the time i call to costumer service they say will be done with in 7 days.

Right now i called once again and they have said that there was no such recharge.

Please give me justice.

Comments

One response to “REfund not done for failed recharge”

  1. Kotak Mahindra Bank Avatar
    Kotak Mahindra Bank

    Dear Mr. Patel,

    As per our telecom we understand that your concerns is with your service provider and not with the bank.

    Assuring you of our best services at all times.

    Thanks and regards,
    Kotak Team.

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