Not Receiving the product after giving full payment through credit card

I have ordered the product from Telebrands India by paying the money (For the product as well as separate postage charge) through credit card in the month of August 2014. Every document is with me. Till date the product is not delivered. I have written several mails and also made several phone calls, but they are totally ignorant about the matter. I am giving the details (Order Dispatched) that I have received from the company just after placing the order:

Order Dispatched

Dear Ms Rachana Chattopadhyay
We have dispatched your order over India Post, with tracking code .
It may take 24-48 hrs for the tracking to be available.
Details of your order no 40039,
Description MRP Nos Total
Ab Rocket Twister Ab Rocket Twister 4,750.00 1 4,750.00
Shipping and Handling Charges 495.00
Recieved Card Payment Rs 5245.00 With auth code 27492056 on over Website

This order has been shipped to the following address,

54 A Tara Sankar Sarani
Flat: 5, 2nd Floor,
P.O: Belgachia
Kolkata 700037
West Bengal
9007480237
Please get in touch with us 09223100705, 09223100706, 09223100727, 09223100728, 09223100729, 09223100730 (Mon to Sat, (10am – 6:00pm) or [email protected] for any further information or queries
Customer Service
TeleBrands India


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