Location/place: Mumbai, Dombivili
Name of company/service: Hathway Internet
Have been a Hathway cable internet user for more than 4 years. Of the recent their service is really poor. I have upgraded my plan to get better speed. The speed which I should be getting according to my plan is close to 200KB/sec and waht I am getting for last 15 days is 30-40KB/sec. Even after repeated calls this issue has not been resolved. Also few customer care executives doest solve ur issues and even doest pass on the call to seniors when requested, they just keep u on hold untill u get frustrated and drop the call. When u call the customer care you are told the estimated time is 1 second and this is repeated for more than 10-15 times with other messages in between, so u can guess the hold time
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