payment pay but product not received

Few days before I was registered into Mobilesmart.in
These online base company provide emi based mobile phones.then I was order to iPhone 5s gold they told meto I will firstly 1499 rupees to courier person he will give u gift then I was pay 1500 to courier boy date of 16 march 2015 then after 10 day no reply to company then I was to company customer care 100 times then he was arrange finance team call they told u will to payment of fist emi 3270 minas processing fee then he was send mi bank ac no icici bank then was pay 1770 ..then today am call to customer care fist time tellme today u have confirmation ms air cl from our company I was wait and I was call from5:45 he says your document is incomplite pls send document u have to not send your payment is not refund but already I was send my pan card and adhar card and fistlly he has don’t me required document ……..its just ford


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