not delivering my phone

Location/place: kolkata

Name of company/service: ARAMEX Delivery Unlimited

i ordered a phone through ebay.the seller shipped the item on 13th august via aramex couries service.it reached to kolkata on 14th.since the day aramex didnt deliver my phone till date.i called aramex centralised customer care many times, they told me every timesir u will get it today.12 days over no one from aramex calling me or delivering me my phone.my shipping item’s awb no 6261993275.they r not delivering my phone though they are updating satus delivery attempted no one home, address incorrect or unable to contact such types of excuses to fund a free mobile. sir i want my phone delivered to me or refund my money.now i requested to refund my money on ebay but they kept my request on hold as the seller appeaedl against the refund i claimed.