Location/place: Hebbal/ Bangalore
Name of company/service: Tata Communications
On 11th June 2012 I called Tata Communications for Installation of Broadband connection with a plan of New Infinity 500 . Payment of Rs. 4944 through cheque was made. Bank Citibank, Cheque no 805305. As an offer Rs. 500 waas collected for Router by the Tata communications Representative Mr. Krishna and I have the Acknowledgement customer copy with me CAF no : 5009091. while the company Tata communications did the signal test in the area where I stayed they found they will not be able to install the broadband due to signal test was negative. with several follow ups i had to get back the cheque issued in favour of Tata communications. Now that I have to get my Rs. 500 paid in cash to Mr. Krishna , Representative of Tata communications or the Dealer, i have record of requesting calling multiple times , sending SMS and for multiple reasons Mr. Krishna stated he will pay back and the same is not paid. I am worried that this is the strategy of collecting money in cash with no response back to customers. if it is Rs. 500 from self and multiples of this is crores. looks like scam. When I called up his manager Mr. Ravi Srinivas : 9243442737, he washed his hands saying its not his responsibility. Mr. Krishna’s no : 9620466734. need justies and it is in deed one of the issue that every customer would face with organisation committing for some offer and collecting cash and not returning. I have the document of acknowledgement with stated Rs. 500 collected from self for Router by Mr. Krishna. Pl Support in getting this addressed with a penalty to Tata Communication of a major sum to get them understand and get visibility of what is happening in the field of claim of cash with no owners of addressing customer issues.
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