Non installation of connection after repeated commitments and taking money for 3 months in advance

Location/place: Hyderabad

Name of company/service: Hathway internet connection

Dear Sir,
My name is Deepti Gangwar and I am staying in B64/65 Madhura Nagar, Hyderabad.
I booked a Hathway internet connection on 1st June, through Mr. Venu and on his repeated requests I paid him 1600 Rs for a 2mbps connection for 3 months.
He committed for installation on 2nd June.
Till date the connection has not been installed after repeated follow ups and commitments from their executives from Hyderabad office namely Mr. Raghu and Mr. Manikumar.
I repeatedly requested them to install but even after commitments no one turns up and when I asked for my money they again made false commitments.
They call me during my office hours and harass me saying if they can come now although I already told them number of times that I will not be available during 7am to 6 pm.
I am extremely harassed and being new to this place don’t even know where to complain.
Neither they r installing the connection and nor they r giving me my money back.

Kindly look into the matter and I have proof of money deposited and numbers of all their executives who repeatedly committed and never turned up.

Please help.

Deepti


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