Location/place: mumbai
Name of company/service: DELL
I purchased dell Laptop on 7/2/2013 with good reputation in mind but it broken, got the bad experience of escalation team and back office manager.
when pc opened the touch pad of laptop was not properly working. I refuse to take the delivery,after many request the person ready to change the piece again fresh laptop is not working properly.I contact customer care office they told that your mother board is defective so we change it, after one week they change the mother board. but the condition of my laptop is same now system is not working properly, speaker is not working,there is lots of problem which i face from last month. after many follow up and request my case was handle by escalation team.from 24/5/2013. team senior most manager told me that i will handle your case personally. but still today my problem is not sort out.
sir i have purchased Dell with hard money for my child study. I dont know ABC of computer, I trust Dell for its good quality product and customer friendly service.
but i think i m wrong.
during the regular follow up one time i use some hard word that my 45000/- is not for washing off in three month. and ask mr. manager that if you have to leave only one day salary then what happen? at that time what is your reaction?
at that time i dont know that power is in that mangers hand. he take advantage of my methits and sent me a processor of lower version i.e from i5 3rd gen to i3 2nd gen.
I asked the back office team to arrange a call back by escalation team person who handle my case.
his team mate call me and inform that it is regular practise it may happen, we oblige you by replacing the part with out any charges,
I think that Dell managers are thinking that dell does not need customer but customer needs Dell
is any body help me how to and where i have to put my complain
pls help me.
Leave a Reply