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Never trust people in India Bulls

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Location/place: Chikadpally

Name of company/service: INDIA BULLS

Hi all,

This is the worst experience I had with India Bulls Housing Finance.

People don’t even bother to answer calls from their customers.

• All false information. The loan can never be processed in 48 hours then why do people update the same on their websites.
• I receive a sanction letter (attached) from the home loans department on June 22, 2012 and I have submitted all my document on June 14, 2012. People do not value others time at India Bulls. They should not promise wrong information to the customer.
• Now, tomorrow I have my registration at Uppal office and still I don’t have the cheque details and they say you will it all by June 30, 2012.
• No service was provided at my doorstep. The reason they give is because you went through a third party agent. All I did is “I have posted a add on Sulekha saying I am looking for home loans and the agent called me.”

I am still waiting for the cheque and no details. My registration slot is been booked for tomorrow morning and I have to pay the Challen for the registration. Still wondering what I have to do.

When I have been to the bank along with my husband on Tuesday people promised me that the cheque will be ready by Friday. Its End of the day Friday and still waiting for the details.

My recommendation to everyone would be NEVER CHOOSE INDIA BULLS. I had taken a home loan with ICICI bank 3 years back and things went so smoothly. This the most pathetic service I have ever experienced. Even I work for a Customer Service organization but always showed empathy.

Treat your customers as your people. Work for them and then the customer will respect the services. This is the way you can retain your customers. But if you do not provide service for the first time only people will never trust INDIABULLS.

You can contact me on 9966400817 or 9392692367.

Warm regards,

Lavanya Doodi
Marketing Associate | Federal Marketing
Deloitte Support Services India Pvt Limited
Deloitte – Block F | 11th floor, Building no.9 | Raheja IT Park | Madhapur | Hyderabad | PIN – 500081.
Andhra Pradesh | India
(India): +91-40–6747–5007 |
Fax: +91–40-6670-4005 |
[email protected] |
www.deloitte.com |

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Comments

One response to “Never trust people in India Bulls”

  1. Lavanya Avatar
    Lavanya

    Thank you so much for all your support and very quick response. Never expected if someone could revert to me at End of Business on June 29, 2012 at 9:00 p.m. IST . It helped me in building immense trust with the Leadership team of India Bulls. My special THANKS to Vijay Kiran sir and Ram Mohan sir who sent me the scanned copy of the cheque on June 29, 2012 at 10.30 p.m.; that was something which was unexpected. Could never think that someone could reply me during that hour of the day.

    I had lost all hope on Friday night with regards to my registration. But, now I am the most satisfied customer. It was a very nice feeling when you people accepted to disburse the cheque even though there were some concerns to pay the challan (the registration fee). It helped us to complete our Registration process. Thanks, to Ranjit for spending his time during the day all through the process.

    Thanks to the India Bulls team.

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