Location/place: Vellore
Name of company/service: F Studio, porur, chennai
I made the greatest mistake of buying a sofa cum bed from an exhibition in Chennai. It was a multiple purpose sponge bed- total of 10150- advance of 11500 paid on 3/6/12 in chennai with the assurance that within 20 days i would get the bed delivered- costs included to Vellore. I kept chasing them after day 25 and still no sign. Finally on 10th July, i got suddenly several calls from them, a lady called SEEMA to pay the entire amount to her ICICI account. I did this, despite the fact that i still had not seen it! After this, the phone calls from them stopped!! I had to keep chasing the delivery people to ask when they would be sending it! Seema and another person in the store- not sure his name were so rude! Amazing that her politeness was restricted to the period prior to the transfer of the funds. Today i find out that the sofa has been delivered- not to my house – but to the KPN travels office in Vellore- and i have to pay 600 more! As you can imagine , i will also have to pay 500+ to transport it from there to my residence in Bagayam.
I would like to bring this up to highlight two issues- that these people have no professionalism whatsoever. When i made the transaction, it was understood that it would be delivered to my house. Chennai to Vellore is a 2 1/2 hour drive- they behaved as if it was being transported to Jharkhand!! In this day of easy purchases and assurance of timely delivery and no hidden costs, this furniture shop, F studio sticks out like a sore thumb. Don’t be duped the next time you see them at an exhibition!! Seema, you need to learn how to behave with customers. I hope that it comes in one piece today- shall have to figure out now how to get the tempo across to collect it.
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