Location/place: Ahmedabad
Name of company/service: NCMSL
Dear Sir/Madam,
Jai Hind..
With reference to above subject i would like to inform you that i have become a victim of fraud from Naaptol.com.
Actually on 17th Nov 2011, I have online purchased 1 Blackberry Tour 9630 from Naaptol.com vide order no 2835252. I have received the same through amex on 22nd Nov 2011. Price of the same was Rs. 9298 with 1 year warranty. Actually since end of june month, my handset was working properly but suddenly it was switched off, I have tried a lot to switch it on with charging but I was fail. I have also visited the service center of BlackBerry (Ahmedabad) but they told me that I have purchased the same from Naaptol so they could not help me on the same, on 09th July 2012 3:50 pm, I have called to the Customer care number of Naaptol (9223516148) for complain. There I have told my problem . after getting my problem they have suggested me to send my Blackberry handset to their New Delhi address. They have sent me SMS from LM.Naaptol for their address. (I have kept the copy of the same in my mobile). So as suggested by them, on 09th July 2012 I have sent my Blackberry handset to their New Delhi address “Khasra no 386, Gail no 2, A Block, Mahipalpur Extension, New Delhi-110037 through Blue dart courier vide docket no. 13393972992. As confirmed by Blue dart, the same packet has been delivered to their place to Mr. Vishnu on 10th july 2012 10:07 am.
Now naaptol officials are saying me that my mobile’s warranty has expired so they could not help me on the matter. Since last 2 week I am constantly following up to Naaptol for solution but no one is responding neither on mails nor on calls.
I am requesting you that please help me on the subject matter and take strict action against all concern and also help me to get back my Blackberry handset. My contact details are as follow
Yours truly
Ravi N Vyas
National Collateral Management Services Ltd
Shop no 81, Chanakya Plaza,
Opp. Swagat Bunglow-1, Off. ICICI bank,
New CG Road,Chandkheda.Ahmedabad-382424
Website: www.ncmsl.com
Office : 079-40194010
Fax :079-40327215
Mobile : 9327098110
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