Complaint

Location/place: Meerut

Name of company/service: Reliance

Dear Sir
There has been no response in this matter.The matter of
activation of the number has not been done.I have sent the
reminders to Appelate/President of Customer care.
What else has to be done from my end?
Kindly advice

Regards

Biswajit Dutta

From: biswajit dutta
To: “[email protected]”
Cc: “[email protected]”
Sent: Thursday, 12 July 2012 9:14 PM
Subject: Re: {DWML12002762} [REPLY1] Re:Fw: Appellate reply – MDN – 9359440006

Mr.Abdul Shaikh
Customer Care
Reliance Communications Limited.

Dear Sir
I am greatly obliged for your response which has been lacking from the
Customer Care and the Appellate Authority.Several complaints have
been sent to Appellate Authority but the response have been in the
form of reply e-mails asking for more time and nothing else.The
professional attitude at your end is really appreciable though the matter
could have been ignored at our end as it was not falling within your jurisdiction
which speaks highly of the work culture at the Corporate office.
I am forwarding the latest communication with the concerned officials
received after telephonic discussion with your goodself.

Regards

Biswajit Dutta
Principal
Darshan Academy
216,West End Road
Meerut Cantt
0121-2663185
0121-2650448
7500100666

From: biswajit dutta
To: “[email protected]”
Cc: “[email protected]” ; “[email protected]” ; “[email protected]”
Sent: Thursday, 12 July 2012 8:50 PM
Subject: Re: Appellate reply – MDN – 9359440006

interaction id– 2850895195

Dear Sir

Thank you for your response.

With due regards I have to mention that the
resolution of the problem has been taken up in a casual manner at the
lower level.The representative Mr.Vibhor of Reliance Web World,Abu Lane
has taken this matter in a very light manner.Myself have visited the Web
World where as I could have sent my office staff but the application of number
being for my personal use I have completed all the procedures in person.
The customer care’s response that the number is working defies the logic that
no one even the customer care is able to contact me in that number.It seems
that the Customer care considers every person as illiterate.Ordinarily a
person could have gone for another service provider but in my case I
would take the matter to its ultimate conclusion.
Hopefully the problem may be resolved in the time period now asked for
7 days period.

Regards

Biswajit Dutta
Principal
Darshan Academy
216,West End Road
Meerut Cantt
0121-2663185
0121-2650448
7500100666

From: “[email protected]”
To: biswajit dutta
Sent: Thursday, 12 July 2012 5:51 PM
Subject: Appellate reply – MDN – 9359440006

Dear Sir,

Thank you for giving us an opportunity to address your concerns.

We acknowledge receipt of your below e-mail addressed to Appellate authority.

Your concerns have been highlighted to the respective unit for resolution. We shall reply with the status within 7 working days. We appreciate your cooperation and patience in the interim.

Reference number for your complaint is interaction id– 2850895195 Should you have any further concerns on the same issue, kindly write back to us using this same email ID and reference number.

Assuring you of our best services.

Regard’s
Neeraj Kumar Gupta
Appellate Authority
UP WEST
Direct no 18602002011

You may get in touch with the Appellate Desk at 18602002011 (Monday to Saturday between 9.30 am to 6.00 pm excluding 1st & 3rd Saturday of the month and National Holidays).
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

From: “[email protected]”
To: [email protected]
Sent: Thursday, 12 July 2012 4:51 PM
Subject: {DWML12002762} [REPLY1] Re:Fw: Appellate reply – MDN – 9359440006

Dear Mr. Dutta,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding connectivity and handset
change issue of your Reliance mobile number 9359440006.

As per the telephonic conversation had with you on 7500100666, we
understand that our Appellate team is working on your complaint and it is
in process.

We regret the inconvenience.

Thank you for choosing Reliance, India’s No.1 Network.

Regards,

Abdul Shaikh
Customer Care
Reliance Communications Limited.

—– Forwarded Message —–
From: biswajit dutta
To: “[email protected]”
Cc: “[email protected]” ; “[email protected]” ; “[email protected]”
Sent: Thursday, 12 July 2012 8:50 PM
Subject: Re: Appellate reply – MDN – 9359440006

interaction id– 2850895195

Dear Sir

Thank you for your response.

With due regards I have to mention that the
resolution of the problem has been taken up in a casual manner at the
lower level.The representative Mr.Vibhor of Reliance Web World,Abu Lane
has taken this matter in a very light manner.Myself have visited the Web
World where as I could have sent my office staff but the application of number
being for my personal use I have completed all the procedures in person.
The customer care’s response that the number is working defies the logic that
no one even the customer care is able to contact me in that number.It seems
that the Customer care considers every person as illiterate.Ordinarily a
person could have gone for another service provider but in my case I
would take the matter to its ultimate conclusion.
Hopefully the problem may be resolved in the time period now asked for
7 days period.

Regards

Biswajit Dutta
Principal
Darshan Academy
216,West End Road
Meerut Cantt
0121-2663185
0121-2650448
7500100666

From: “[email protected]”
To: biswajit dutta
Sent: Thursday, 12 July 2012 5:51 PM
Subject: Appellate reply – MDN – 9359440006

Dear Sir,

Thank you for giving us an opportunity to address your concerns.

We acknowledge receipt of your below e-mail addressed to Appellate authority.

Your concerns have been highlighted to the respective unit for resolution. We shall reply with the status within 7 working days. We appreciate your cooperation and patience in the interim.

Reference number for your complaint is interaction id– 2850895195 Should you have any further concerns on the same issue, kindly write back to us using this same email ID and reference number.

Assuring you of our best services.

Regard’s
Neeraj Kumar Gupta
Appellate Authority
UP WEST
Direct no 18602002011

You may get in touch with the Appellate Desk at 18602002011 (Monday to Saturday between 9.30 am to 6.00 pm excluding 1st & 3rd Saturday of the month and National Holidays).
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

From: biswajit dutta
To:
Cc:
Date: 07/11/2012 06:08 PM
Subject: Fw: Appellate reply – MDN – 9359440006

Dear Sir
On the issue of activating the no 9359440006 finally I have given up though
in this process my handset has become useless but it is better than
wasting time and facing incompetency.The latest answer received from Customer
care is given below-
“Kindly note that, as per our records there is no issue found at your number, this connectivity issue may happened due to some network conjunction. Hence try after some time. ”

We have tried several times at interval of every hour and we may take up this matter at the consumer forum and DOT for unfair practice.

Regards

Biswajit Dutta
7500100666

From: “[email protected]”
To: biswajit dutta
Sent: Wednesday, 11 July 2012 5:28 PM
Subject: Appellate reply – MDN – 9359440006

Dear Sir,

Greetings for the Day !

This is with Reference to your Mail to the Appellate authority for your MDN – 9359440006. We would like to request you to kindly provide us your Alternate number so that we can provide proper assistance to you.Your issue will be resolved.

We appreciate your cooperation in the interim.

You are our esteemed Customer & We welcome all your queries.

Assure you of quality service .

Regard’s
Neeraj Kumar Gupta ,
Appellate Authority
UP WEST
Direct no 18602002011

You may get in touch with the Appellate Desk at 18602002011 (Monday to Saturday between 9.30 am to 6.00 pm excluding 1st & 3rd Saturday of the month and National Holidays).
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

From: biswajit dutta
To: “[email protected]”
Cc: ”
Date: 07/09/2012 02:39 PM
Subject: Re: Auto Response – MDN – 9359440006

Dear Sir

The problem has not been rectified till now.The desired details are given below

Regards

Biswajit Dutta

Dear Sir
We have already tried the procedure-
1.Dialled *228
2.thereafter the voice message is-
Welcome to Reliance-
3.then we have to enter
the language choice after that
4.the immediate message we get is that the phone could not be activated pl contact the
Customer Care.

Before activating this number already another number was active of reliance which was
disconnected by us for changing another number and that time the number could be activated
when the reliance web centrehad sent a message to the technical dept.

Kindly do the needful

Regards

Biswajit Dutta

From: “[email protected]”
To: biswajit dutta
Sent: Monday, 9 July 2012 9:02 AM
Subject: RE:’Reliance=010-493-149′ Reference to yiour mail

Dear Mr Biswajith Dutta,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding activation of handset.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records the services of your number is currently active but your handset is not active.Hence, we request you to perform the following methods to activate the handset :
Dial *228 from your handset and follow the instructions
Enter the PIN number to activate the phone
The Mobile number will be registered on your handset
You will get a confirmation about successful registration of the handset and your mobile number will be announced
Listen to the complete activation announcement before switching the phone Off and On again
To start using the handset, please switch off your handset and switch it on after few seconds.

The handset will be ready for use. You will also receive a confirmatory SMS regarding successful activation of the handset.
Thank you for choosing to write to us.

Thank you for choosing Reliance, India’s No.1 Network.

Regards,

Samgamesan K K
Customer Care
Reliance Communications Ltd.

For further details, you may contact us via:
Web-site www.rcom.co.in
Email ID [email protected]
Customer care no.(query) *333 (Chargeable at 0.50/ 3 min)
Customer care no.(request and complaint) 198 (toll free)
Customer care no(any other phone) 30333333 (Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile

—–Original Message—–
From: biswajit dutta ([email protected])
Date: Sunday, July 08, 2012 01:12 PM
To: [email protected]([email protected])
Cc: )
Subject: Number Not Activated

Dear Sir

This is to bring to your kind notice that recently I had taken a pre paid
mobile no-9359440006 form Reliance Web World.The number has not
been activated till now.Even after several reminders at the Web world the
problem has not been rectified and practically it is not possible tp pay visit
on daily basis for this matter.

Kindly do the needful

Regards

Biswajit Dutta
Principal
Darshan Academy
Meerut

From: “[email protected]”
To: biswajit dutta
Sent: Monday, 9 July 2012 12:26 PM
Subject: Auto Response – MDN – 9359440006

Dear Sir / Madam,

We are in receipt of your Email, However on looking at the Email we
have found that you have not mentioned the Mandatory Service Request
Number given to you by Call Centre or any touch point wherein you
have lodged in your complaint or query. Request you to please
mention the same in return Email.

In case you have not logged in a complaint at the Call Centre we
will appreciate you to first call up the Call Centre by dialing *
333 from your Handset if you are a Prepaid Customer and * 222 from
your Handset if you are a Postpaid Customer . In case you are a data
card user please dial Data card Helpline at *355. You will be given
a Service Request Number. In case your Complaint is not resolved in
the specified SLA or in case you are not satisfied with the
resolution provided. Please feel free to contact the undersigned for
resolution and please mention the Service Request Number.

In case you want to login you complaint through Email you can write
to [email protected] or visit our website at
www.rcom.co.inandlogin your complaint request or suggestion.

We value your views, suggestions and complaints.

Regard’s
Neeraj Kumar Gupta
Appellate Authority
UP WEST
Direct no 18602002011

You may get in touch with the Appellate Desk at 18602002011 (Monday to Saturday between 9.30 am to 6.00 pm excluding 1st & 3rd Saturday of the month and National Holidays).
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

From: biswajit dutta
To: “[email protected]”
Date: 07/08/2012 01:28 PM
Subject: Fw: Number Not Activated

—– Forwarded Message —–
From: biswajit dutta
To: “[email protected]”
Cc:
Sent: Sunday, 8 July 2012 1:18 PM
Subject: Number Not Activated

Dear Sir

This is to bring to your kind notice that recently I had taken a pre paid
mobile no-9359440006 form Reliance Web World.The number has not
been activated till now.Even after several reminders at the Web world the
problem has not been rectified and practically it is not possible tp pay visit
on daily basis for this matter.

Kindly do the needful

Regards

Biswajit Dutta
Principal
Darshan Academy
Meerut