MOTOROLA MAKING A FRAUD WITH COUSTMERS…..

Dear Sir/Madam,
I am writing to complain about the mobile phone I bought from an online store on the 7th June’2014. I have been a satisfied customer only for a short period of time. Unfortunately since the beginning of this of this month it stopped working properly. The mobile phone I ordered is a Moto-E. I chose to buy this phone because of its good features and the reasonable price, that was Rs. 6999/- and for which I still have a valid warranty. Sadly it’s not working properly anymore. The first problem occurred on 12th Sep’2014 when out of a sudden the screen disappeared, but after restarting the phone it came back to it’s normal status. Then, on the 22nd Sept’2014, after having a phone conversation, it began overheating causing damage to the screen. I went to a few local service centers in New Delhi regarding this issue and the response I was given was that the screen is damaged and it needs to be replaced with a new one. I would have accepted to pay for a new screen unless it’s price wouldn’t have been higher than the price of phone itself (they charged Rs. 7300/- for a new screen). When I questioned about this awkward situation the service-center employees were trying to explain me how Motorola Company sells phones in lower price only to charge great amounts on services. Needless to say that this is the last thing that i was hoping to hear. Even so, I have 2 more Moto-E phone if same problem occurred in those phones than who is going to pay for that and i recommend Moto-E to my friends also they bought that Moto-E phone because of recommendation the same problem happened to those phones then who is going to bother the expenses and they all are blaming me because i recommend Moto-E. For these reasons, I would ask you to either change the display of my phone or replace it with a new one as right now I even fear that at any time it can explode in my hand. I already talk with customer care lots of times


Comments

2 responses to “MOTOROLA MAKING A FRAUD WITH COUSTMERS…..”

  1. 2 months ago my mobile phone moto g screen was broken in the box when i was went to the showroom but he say u r responsible to this .

  2. Sir,
    I am Anuj Mondal,Last Sept 10th i get a Moto G 3rd Generation.Bt For some problem my handset not respondin on Oct 11.i called Moto G Helpline No They tell me to put it on Moto G service center.
    It was an watter Registance handset,bt the Service center guy tell me that there is some touch of Lequid in my Handset, if it is an water registance set how can it possible?
    It is in Warenty Period bt that service center Put it Out of Warrnty.

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