Location/place: haridwar
Name of company/service: BSNL
This complain is regarding unnecessary service provided by bsnl telecom company I bought bsnl GSM sim bearing phone no. 9412931275 many yeras ago.. I use this number regularly. 31/05/2012 I receive a massage from 540005010 service. I reply this massage and activate this service on my number and 10 rupees in deducted from my account , than I deactivate this service same time and costumer care said that no more balance deducted from my number in future. But 14/06/12 same service massage I received and Rs 10 is deducted my account balance. I call to costumer care about complaint at this time costumer care again said “ sir I have deactivate this service now no more amount will deducted from your number in future. But agian14/06/12 my balance has been deducted by same service, I called to costumer care again and complaint about the service at this time Mr. kishan and Mrs. Soniya ( constumer care representative)give me docket no. F26UT32099048 and F26UT32099053 respectively. Now 05/07/12 again same service massage came. And Rs10 had deducted from my balance. I again complaint about it. Mrs. Shahana gave me docket no. G05UT32121137. After it a call also came from deharadun office about my complaint. I told him all event. Now this service is deactivate on my number.
But a another service 540001005 has been activate on my number without my permission from 12/july/2012. and Rs 5 has deducted from my balance. I complaint about this service to costumer care and costumer care again said that “sir I have deactivate this service now no more amount will deducted from your number in future. And my docket no. is G12UT303360. Again on 19/07/2012 same service massage came and my balance deducted . again I call to costumer care and my docket no( complaint number) is G19UP300961.
Sir / mem . I complaint many time to the costumer care but no result. No body give me right information about my money refunding.
Sir I request you please take some strict action against this services and refund my money with in minimum time..
Thanks
Sonu kumar
9412931275
uttarakhand haridwar.
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