Location/place: Chennai
Name of company/service: Tikona Broadband
I’ve applied for a 4 Mbps connection at the below address:
Flat No:20, Poorva Kalyani Block,
Ragamaalika Apts Phase-2
Medvakkam, Chennai – 600100.
And paid Rs.2600/- as advance to Mr. Veera from Tikona.
Mr. Veera’s mobile number is: +91 98840 82001. It was determined
by Tikona engineer that 4 Mbps connection is not feasible at
the above mentioned location so, they would be processing
the refund. Here I’ve two issues
1. Even though I’ve paid Rs.2600/- as advance, I’ve got an e-mail
from Tikona that I’d be getting Rs.2400/-. When I was asking for
full amount refund, they asked me the bill, it was my fault that
I didn’t get a receipt from Mr. Veera, so I agreed for Rs.2400/- and
I was expecting the cheque for the same.
2. Today, I’ve received an e-mail from Tikona that I need to go and
collect the cheque from their office since there is ‘NO SERVICE’. I really
don’t know what do they mean by ‘NO SEVICE’. Their office is very
far from my home and I can’t travel unless they pay the convenience/travel
charges or they need to deliver the cheque at my home.
Medavakkam is a familiar suburb in Chennai and Ragamaalika Apartments
are quite famous in this area/locality. I am really wondering that Tikona’s
courier doesn’t have service. In any case, it is not my problem, they need
to arrange for travel or bare my travel expenses to collect cheque from
their office. It is really pathetic to see such poor service for refund of money
while speaking so politely to collect the money.
Below is the mail that I’ve received from Tikona.
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This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. V,
Greetings for the day!!!
This mail is with reference to the refund cheque which was dispatched to your residential address which is registered with us. The cheque was returned twice due to NO SERVICE
Cheque was dispatched to you at:-
Name on the cheque – VENKATA GANESH V
Billing Address – NO:20,POORVA KALYANI BLOCK,RAGAMALIGA PHASE 2,2ND FLR,MEDAVAKKAM
NEAR MEDAVAKKAM KOOT ROAD
600100
CHENNAI
We have now kept this cheque at our local office, details of which are mentioned below. You may please visit Tikona office along with an ID proof and collect you refund cheque.
Tikona Office Address: –
Contact Person-jai.madhan Add-Tikona Digital Networks Pvt. Ltd.Ramanashree Business centre, 2nd Floor,143, Greams Road, Chennai 600 006.
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.
Regards,
Customer Care
Tikona Digital Networks
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