Tremendous harrassment after buying a Airtel 4G Dongle

Location/place: Bangalore

Name of company/service: Airtel 4G LTE Dongle

I am staying in Doddathoguru, Electronic City, Bangalore and went for a fast datacard connection. After being contacted by a Airtel franchisee ‘Aryan Global’ and viewing demo of Airtel 4G Dongle at my location, I got the device on 25th Sep 2012. Once the SIM was inserted on device by the person, no signal was found. Then it was informed that my SIM was not activated by the delivering person, though through whom I got the device told that it is activated already. Finally the device is taken by the delivering person & next day ie. on 26th Sep 2012 afternoon a new device is given which was working very well for 6 hours. After that it became very much hot and connection got disconnected indicating in my laptop that ‘No driver found’. After trying so many times to attaching to the system I had no luck to use it since system was not detecting the device due to driver unavailability. Called to Airtel 4G customer care (18001030405) and registered the complaint. They have taken 24 hours to solve it. Next day a call came from CustCare & that person told that I complaint about Network Problem, though I told during registering that it was a device issue. This time my earlier request was updated and I’ve given a new request number regarding device problem. From 28th Sep 2012, I am calling each day twice to Airtel Customer care – once in the morning for asking when a person will be coming in my location to replace my device, and once in the evening after finding the promise is false & for hearing a new request number. My device has become a useless toy to me. Since I have just been relocated to Bangalore, I doto have any vehicle. Shortest distance of a Airtel Customer Care is about 11-12 km away from my location. Just raising a simple question to everybody – didthe Airtel 4G come to Bangalore to become such a bliss for customers like me?? After couple of days, I am thinking to throw the device away and would think that it would be much better if I have donated the booking money 5k to an NGO.