Location/place: Pune, Maharashtra
Name of company/service: Naaptol
This is regarding a product I purchased from www.naaptol.com website.
I had ordered “KENKO 10×25 DH Binoculars” on 22 Aug 2012. However what I’ve received after 8 days on 30 Aug 2012 is “KENKO 10×25 DHSG Binoculars”. As you can see there is difference between the two products, please note I ordered the “DH” variant, not “DHSG”.
The link from www.naaptol.com website which I had ordered from is http://www.naaptol.com/price/4357160-Kenko-10×25-DH-Binocular.html
Let me also point the link to the product that I actually received (note this product does not appear on website www.naaptol.com)
http://www.flipkart.com/kenko-8×21-dhsg-binoculars/p/itmdcmgxyrdxcenx?pid=ACCDCMGSEHUZS77H&ref=d7262dbf-69e3-45e8-93a8-646816ae9708
Hope you can make out the difference in the products. On contacting your customer care, I was first told the product I’ve received was the offer product and my main product is yet to be received. After a brief discussion as to when I’ll receive my original/main product I was told the two products are the same and it is what I had ordered.
On insisting that it is NOT the same I was put on hold indefinitely, obviously to ignore my issues and subsequent consequences.
Leave a Reply