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Delay in repairing watch

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AdminPost
in ,

Location/place: Jogeshwari

Name of company/service: Metro watch

I bought i Titan watch worth Rs.3800 past year in december. Unfotunately, it belt got broken so i went to Metro (Titan dealer) at borivali-east. So he told me to change the body of watch and he committed of 14days maximum. But now its more than 2 months but he is just delaying it by giving excuses. I want an immediate action on this. The landline no. of shop is
022-28019445. He is making customer to follow up with them as if we dont have any work and very bad service of customer satisfaction.

Comments

One response to “Delay in repairing watch”

  1. Titan Social Care Avatar
    Titan Social Care

    Dear Jogeshwari,

    Steve here from the Customer Relations team. Always here to help!

    Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

    We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

    Sincerely,
    Steve

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