Dear Respected authorities,
I would like to bring to your notice the fraud and cheating I am currently undergoing with Make My trip website. I had booked a round trip ticket from London (LHR) to Chennai (MAA) on 14th October 2015 for my travel dates on 11th December 2015 for a total amount of 74903 INR. I had taken my onward journey from LHR to MAA as per itinerary and had to cancel my return ticket due to unavoidable circumstances. I had cancelled my return ticket online through make my trip website and received a cancellation acknowledgement for an amount of Rs.34328 to be refunded in the next 5 days. I made the cancellation on 27th December 2015 with the reference id IN1512R7S294150. I had been following up with the customer care team from then on my refund status and its been almost 3 months I haven’t received my refund back from Make my trip. I had spend hours of time speaking with these customer care professionals and tired of raising service request/complaints in their portals which they directly close marking as resolved without even providing comments. The customer care team members even after explaining the whole background to every person who attends the call gives a dumb reply please wait for another 48 hrs. I had crossed many 48 hrs and totally into mental agony and financial crisis due to the stress factor speaking to these people who try to loot my hard earned money without even showing any professionalism in their service. I would want them to pay me back my refund amount which they owe me along with the interest incurred for these days from the date of cancellation request.
I had also spoken with the airlines directly and they had given a confirmation that the amount has been refunded back to your agent.
[B][U]Details of my booking below:[/U][/B]
Booking ID: NN2303611955786
Booking amount: Rs.74903
Booking date: 17th October 2015
Cancellation Date: 27th December 2015
Cancellation Reference no: IN1512R7S294150
Refund amount : Rs.35000
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