Intentionally postpaid connection supplied instead of prepaid connection

Jun 5, 2013

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Location/place: Kolkata

Name of company/service: Tata Docomo

Dear Sir/Madam,
Tata Docomo offered me an pre-paid connection free of cost. I agreed to receive that pre-paid connection. But they have provided me a post-paid connection. After telling them number of times and emailing them number of times they said that my problem will be solved by 9th May 2013. But till date the problem is not solved and they are sending me bills of that post paid connection. Why should I pay bills for the connection which I have not applied for and Which I have not used for a single day.
Please help me to solve this problem.

Thanks in advance.

Comments

2 responses to “Intentionally postpaid connection supplied instead of prepaid connection”

Tata DOCOMO

June 6, 2013

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html (operating from 8 am to 12 midnight) to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
Tata DOCOMO

June 13, 2013

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on 1860-266-5555 or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html (operating from 8 am to 12 midnight.) Alternatively you can also mail us your concern to [email protected].

Thanks and Regards
Customer Care
Tata DOCOMO.

Intentionally postpaid connection supplied instead of prepaid connection

Comments

2 responses to “Intentionally postpaid connection supplied instead of prepaid connection”

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