I had place an order for a mobile Nokia Lumia 520 (Order#: 3002791404) on the 3rd of November 2013 from India Times Shopping. On the 9th of November the people from India Times Shopping came back saying that the mobile is currently not available and they will ship the order in next 3-4 days. But when i checked the mobile was still available on their site. I repeatedly called them up after 3-4 days and they kept on saying we have raised a Case Id (Case Id# 1164541) and forwarded it to the concerned department.
On the 15th of November I called up the service desk nearly 4 to 5 times and spoke to Mr. Bhanwar Sahu and some other people. They were not able to provide me with any resolution and only told me repeatedly to wait for some more days. I was not willing to wait for some more time as it was already 12 to 13 days from the date of placing the order and wanted an instant resolution as was in urgent need off the mobile as I had to gift it to some. After so many times contacting them and each time their harsh behavior ultimately Mr. Shams Siddhique contacted me and told me that they will not be able to ship the item in the given shipping address as it was a non serviceable area and they will require to cancel the order. I told him not to cancel the order and to ship it to some other address but after repeatedly telling him he cancelled the order.
I have below concerns and complains against the India Times Shopping network and want to get it answered and some resolution for the wait:
1. Shouldn’t I be informed right after placing the order or within 1-2 days for the service not available problem?
2. Why did they give me wrong information that the item was not available when i could see it was available in their website?
2. Was it right to cancel the order after waiting for so long time and why could they not take a change in shipping address request?
3. The customer service representatives were also not providing me correct information and one of them even shut down the phone while I was speaking.
4. Shouldn’t they provide me with some compensation for this kind of service and the time and money both spent in getting the updates?
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