Hello All,
I would like to bring your notice here about MTS india.I got a broadband connection on August and It’s not up to the Mark ..No service at all in Madipakkam.I requested a disconection request to MTS customer care through an email and I got a reply as well that would my services would deactivated soon.They asked me to pay 150 for disconnection after 2 days I got Rs.190..after 2 days ..I got Rs.150…See such a fraudulent SMS and false notices from MTS..then i have ignored all the SMS and messages..They sent me an email again that I would requested for reactivating the services again…(Again a CRAP Mail )…I never see such a broadband company in my life time…Now atlast they started threatening me thorugh they would file a case against me in DELHI..Someone called me and he claimed that he was an advocate from Delhi court…he asked me to pay the bill…..One thing I want to know from MTS…How can you treat the customer like this..by threatening calls..Mails..Fraud bills And SMS..I would like to file a case against MTS ..I am discussing with my lawyers..I would like to have my USAGE between Aug to Feb 2015..since I never used MTS dongle after a day in August 2014…..PFA the all mail communications between MTS…I want some one to advice on this..we will post this in Facebook..twitter..in all sorts of socila networks..
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Reg:Disconnecting MTS data card-9150967843
Inbox
x
personal
x
Swami
8/12/14
to customercare
Dear Sir/Madam,
Kindly disconnect the MTS datacard number with effective from today.
Datacard Number-9150967843.
Request Number old and new-4035893& 4042883.
No more discussion or explanations.
Just disconnect frm now on.
Thanks,
Swaminathan.
9962986286
MTS Customer Care
8/16/14
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the delay in response and inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Tue, 12th August ‘2014 regarding MDN 9150967843 about service disconnection, we would like to inform you that we have raised a request for account cancellation and the request number is 4042883. We will update you on your concern within 48 hours.
We would like to inform you that the rental would be charged for the active services and for any data usage made in the account.
We would also like to inform you that before permanent disconnection of account number it first gets temporarily deactivated and within 90 days it will get permanently disconnected and during this period no charges will be applicable.
Further request number 4035893, we would like to inform you that you want to raised the complaint regarding speed issue.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
360339
The reference number for this e-mail is 360339.
From: [email protected]
Sent: Tuesday, August 12, 2014 03:45 PM
To: [email protected];
Cc:
Subject: Reg:Disconnecting MTS data card-9150967843
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
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Swami
10/3/14
to MTS
Hello Madam/Sir,
I have recieved an SMS about next bill and due amount and it’s highly ridiculous that you guys generating bill for deactivated number.Please stop sending SMS to my number.kindly see the below mail for your reference.
Thanks,
Swami.
MTS Customer Care
10/4/14
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about bill, we would like to inform you that as per you’re your request number 4146879 your account has been re-activated on 13-SEP-14. We would also like to inform you that the bill is generated as per pro rata basis + 12.36% service tax according to tariff plan SUPER UNLIMITED REVB-999-PAN INDIA (rental Rs.999 + 12.36% service tax for unlimited 40 GB) of your account till the time services of your account is active in status. Please clear Rs.673.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
420217
The reference number for this e-mail is 420217.
From: [email protected]
Sent: Saturday, October 04, 2014 01:53 AM
To: [email protected];
Cc:
Subject: RE: Reg:Disconnecting MTS data card-9150967843
Swami
10/4/14
to MTS
Hello,
I have not reactivated and its a complete false statement.you can whatever actions and i never bother about that.Thanks
Swami
10/4/14
to MTS
Hello Madam,
I have deactivated the connection in August 16th and my bill has been generated till August 18th and i cleared that already. I never gave request to reactivate and even it’s none of my business.If you guys keep on disturbing me like this then i will
file a case against in consumer court.No one will pay money for unknown useless bills.Hope you guys understand
Thanks,
Swami.
MTS Customer Care
10/5/14
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about bill dispute related, we would like to inform you that we have gone ahead and raised a complaint to resolve the bill dispute concern.
The complaint reference number is OCT/1107. We will update you on your concern by 07-OCT-2014 (02:00 PM). Further, if you are willing to cancel the services of your postpaid account kindly send us the confirmation mail or call our customer care so that we can raise the request for the same.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
421166
The reference number for this e-mail is 421166.
From: [email protected]
Sent: Saturday, October 04, 2014 10:57 PM
To: [email protected];
Cc:
MTS Customer Care
10/5/14
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about reactivation of your account, we would like to inform you that we have gone through your account and found that services of your account have been reactivated as per the request 4146879 dated 13.09.2014 and billed as per the bill plan.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Anand Dwivedi
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
421160
The reference number for this e-mail is 421160.
From: [email protected]
Sent: Saturday, October 04, 2014 10:47 PM
To: [email protected];
Cc:
Subject: Re: Reg:Disconnecting MTS data card-9150967843
MTS Customer Care
10/10/14
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the delay in response and inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about bill dispute related complaint number OCT/1107, we would like to inform you that we have credited bill wavier of Rs.500 in your MTS account on 08-OCT-2014.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 421166
The reference number for this e-mail is 421166.
From: [email protected]
Sent: Sunday, October 05, 2014 11:03 AM
To: [email protected];
Cc:
Subject: RE: Reg:Disconnecting MTS data card-9150967843
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about bill dispute related, we would like to inform you that we have gone ahead and raised a complaint to resolve the bill dispute concern.
The complaint reference number is OCT/1107. We will update you on your concern by 07-OCT-2014 (02:00 PM). Further, if you are willing to cancel the services of your postpaid account kindly send us the confirmation mail or call our customer care so that we can raise the request for the same.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
421166
The reference number for this e-mail is 421166.
From: [email protected]
Sent: Saturday, October 04, 2014 10:57 PM
To: [email protected];
Cc:
Subject: RE: Reg:Disconnecting MTS data card-9150967843
Hello Madam,
I have deactivated the connection in August 16th and my bill has been generated till August 18th and i cleared that already. I never gave request to reactivate and even it’s none of my business.If you guys keep on disturbing me like this then i will
file a case against in consumer court.No one will pay money for unknown useless bills.Hope you guys understand
Thanks,
Swami.
On 04-Oct-2014 3:52 pm, “MTS Customer Care” wrote:
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Sat, 04th October ‘2014 regarding MDN 9150967843 about bill, we would like to inform you that as per you’re your request number 4146879 your account has been re-activated on 13-SEP-14. We would also like to inform you that the bill is generated as per pro rata basis + 12.36% service tax according to tariff plan SUPER UNLIMITED REVB-999-PAN INDIA (rental Rs.999 + 12.36% service tax for unlimited 40 GB) of your account till the time services of your account is active in status. Please clear Rs.673.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
420217
The reference number for this e-mail is 420217.
From: [email protected]
Sent: Saturday, October 04, 2014 01:53 AM
To: [email protected];
Cc:
Subject: RE: Reg:Disconnecting MTS data card-9150967843
Hello Madam/Sir,
I have recieved an SMS about next bill and due amount and it’s highly ridiculous that you guys generating bill for deactivated number.Please stop sending SMS to my number.kindly see the below mail for your reference.
Thanks,
Swami.
On 16-Aug-2014 5:09 pm, “MTS Customer Care” wrote:
Dear Customer,
Thank you for writing to MTS.
We sincerely apologize for the delay in response and inconvenience caused to you. You have been an esteemed customer of MTS family.
You have expressed your concern in the email dated Tue, 12th August ‘2014 regarding MDN 9150967843 about service disconnection, we would like to inform you that we have raised a request for account cancellation and the request number is 4042883. We will update you on your concern within 48 hours.
We would like to inform you that the rental would be charged for the active services and for any data usage made in the account.
We would also like to inform you that before permanent disconnection of account number it first gets temporarily deactivated and within 90 days it will get permanently disconnected and during this period no charges will be applicable.
Further request number 4035893, we would like to inform you that you want to raised the complaint regarding speed issue.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
360339
The reference number for this e-mail is 360339.
From: [email protected]
Sent: Tuesday, August 12, 2014 03:45 PM
To: [email protected];
Cc:
Subject: Reg:Disconnecting MTS data card-9150967843
Swami
10/11/14
to MTS
Hello Madam,
Thanks for your understanding.
Please disconnect the connection permanently and please dont say in future that iam reactivated again and it’s my humble request to you.
Best Rewards,
swaminathan.
MTS Customer Care
10/12/14
to me
Dear Customer,
Thank you for writing to MTS.
We are sorry to hear that you are willing to cancel MTS connection.
You have expressed your concern in the email dated Sat, 11th October ‘2014 regarding MDN 9150967843 about service disconnection, we regret to inform you that we have raised a request for account cancellation and the request number is 4262685. We would like to inform you that it would take a maximum of 7 days to disconnect your services.
We would like to inform you that the daily rental and usage charges (if any) along with service tax would be charged in the account during the account active period.
We would also like to inform you that before permanent disconnection of account number it first gets temporarily deactivated and within 90 days it will get permanently disconnected and during this period no charges will be applicable.
Let us know if you require any further assistance, we would be pleased to assist you.
Thanking you,
Megha Sharma
MTS Customer Care SelfCare ImgMTS My Account – Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
430311
The reference number for this e-mail is 430311.
From: [email protected]
Sent: Saturday, October 11, 2014 01:28 PM
Swami
Feb 9
to mtstamilnadu
Hello All,
Please find the proof for the same and you can raise any legal action .No one will pay money for without using it.
Thanks for your understanding.
Regards,
Swami
———- Forwarded message ———-
From: “MTS Customer Care”
Date: Aug 16, 2014 5:09 PM
Subject: RE: Reg:Disconnecting MTS data card-9150967843
To: “[email protected]”
Cc:
> Dear Customer,
>
> Thank you for writing to MTS.
>
> We sincerely apologize for the delay in response and inconvenience caused to you. You have been an esteemed customer of MTS family.
>
> You have expressed your concern in the email dated Tue, 12th August ‘2014 regarding MDN 9150967843 about service disconnection, we would like to inform you that we have raised a request for account cancellation and the request number is 4042883. We will update you on your concern within 48 hours.
>
> We would like to inform you that the rental would be charged for the active services and for any data usage made in the account.
>
> We would also like to inform you that before permanent disconnection of account number it first gets temporarily deactivated and within 90 days it will get permanently disconnected and during this period no charges will be applicable.
>
> Further request number 4035893, we would like to inform you that you want to raised the complaint regarding speed issue.
>
> Let us know if you require any further assistance, we would be pleased to assist you.
>
> Thanking you,
> Megha Sharma
> MTS Customer Care
> ________________________________
B
Swami
Feb 9
to MTS, mtstamilnadu
Hello All,
Kindly see the below mail and take any necessary legal actions against me. Thanks!!!
Swami
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