Fooling of Customer by Xolo Service Centre

Comments

2 responses to “Fooling of Customer by Xolo Service Centre”

1. 

   mukherjirb

   October 13, 2014

   Reply from Xolo Service Centre over my email.

   Dear Customer,

   Thank you for your Email.

   Inconvenience regretted, we could not provide you the exact date of dispatch and we have re-escalated your concern to our respective team also. We will get back to you ASAP.

   For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm)

   Regards,

   Xolo-Care
2. 

   saurav pathak

   October 14, 2014

   I purchased a Nokia XL mobile product on 5/10/2014, at Rs.11,200/- for my father as a surprise gift.After reaching home my father operated the mobile and found camera picture problem not clear after zooming 5 mega pixel ,sound problem,mobile and charger both get heated after charging,application using problem FB, Whats up etc.i called the shop owner and informed about the mobile issue, he told me to come next morning on 6/10/2014.After reaching there i discuss the the information provided to me by your employee was incorrect related to the mobile and then the employee denied. After the long discussion & argument the owner requested me again to come next day on 7/10/2014. Next day he send his employee who sold me the product, we reached Nokia Customer Care office at Dwarka sec-12,Pkt-5 and told the status of mobile he denied to exchange the mobile and told to submit for repair(an argument of 45 min between us) 3 days have not completed of purchasing the mobile why would i go for repair better replaced it. they did not give any guidance or positive response to my queries. I went back to shop and discuss to replace he did not listen to me and said mobile is ok just update the problem will solved.Me and my father badly harass and got mantle stress .I am physically handicapped it was very embarrassing at that moment my father was dishearten and request just update the mobile, hope the problem may sort out.I finally went again to Nokia care center and requested to update the mobile while updating the mobile, it was found defective. I submitted the mobile. Nobody was still able to answer me at that time, when i was keep saying that their is some problem in the mobile.My father got very upset and feel bad about what happened.Nokia care center has given me Nokia helpline number 011-30303838 and told me to check mobile status after two days while calling to Nokia helpline number the computerized system asked details related to mobile like Sr.IMEI No.of mobile as a existing customer 20 times i called and provided the IMEI found invalid says answering machine.Then i called as a new customer and got to speak one customer executive discuss the issue related to mobile and give him the IMEI No.it was shocking to me, he said its old mobile IMEI No. that is why not excepting the answering machine.I requested to help me as i am, very old customer of Nokia, the executive misbehaved started arguing with me whether your old or new both are equal to me unnecessarily arguing to me and finally he launched my complaint against defective Nokia product.Then i got a call from Nokia Compliant Dept.on 11/10/2014 at 3:29 PM afternoon the executive started discussing with me with the related issue and very smartly answering that nokia policy says within 4 days you have to submit the mobile from the date of purchase.I started asking question to him whose fault was it? the Nokia shop owner cheated as well as misguided me, the nokia care misguided me then how do i approach and to whom ? being not having both of my arms i am trying to connect you via email or number and its really difficult to reach you people.I requested to help me or i will take the help of consumer forum. He says what will happened with that?Then i said lets see and he told me i will call you on Monday 13/10/2014 by 12PM afternoon.Nobody called me back .

   I am also working as a PR dealing with lots of customer but never disappoint them and bring always a thanking smile on their lips.Sorry to say this is my life worst experience seeing this kind of attitude of Nokia people.