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False billing and uncooperative behaviour

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Location/place: Bangalore

Name of company/service: Tata Docomo Postpaid Mobile Connection

I have subscribed to tha plan of Rs 899 unlimited local and STD calls plan last month on my no-+918951228248. Along with that I even activated a message and 3G data usage plan.On 15/7/13, I got a message that my bill amount is Rs 6401.47 and my outgoing calls will be barred till I pay the bill. How can I get a bill of Rs 6000+ when I already have taken Rs 899 unlimited plan? In case of exceeding any data usage, a warning message comes from customer care. I DID NOT RECEIVED ANY WARNING MESSAGE.The customer care is not responding and reverting in this matter. They are not even activating my outgoing facilities. And are asking me to pay a min amount of Rs. 4000. This is totally illegal

Comments

2 responses to “False billing and uncooperative behaviour”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    As per our discussion over the call, we would like to inform you that your concern regarding billing has been registered vide docket number 371719719 and will resolved soon.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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