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Extra VAS usages charges apply and loop is not ready to give money return.

Location/place: Mumbai

Name of company/service: Loop Mobile

I have loop billing card. I had never activited VAS service ever but still loop has charged me since last 6 month. Hence I have compaints in loop service gallary at Charchgate and executive name is Mr. Bharat. Each time he said your amount will credit in your account but I was not received any amount my loop. Finally I have decided communicate through mail and I wrote mail. Now loop is ready to give me only last 3 month charges but I am suffer this problem since last 6 to 7 month hence my expectation is that loop should credit all my amount which is not applicable to me.

Note my your referance please find below tail mail:

Dear Customer Care Executive,
I have completely fad up with taking follow with loop mobile.
The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill.
The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.
I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.
Note: Mobile Number: 9773530623
Thanks and Regards
Jagdish D. Talele

Reply Reply to all Forward

Mobile AssistDear Sir, This is with reference to your communication addressed to us with r…
Sep 6 (8 days ago)

Dear Sir, This is with reference to your communication addressed to us with r…

Jagdish Talele [email protected]
Sep 6 (8 days ago)

to Krunali

Pls provide below details
———- Forwarded message ———-
From: “Mobile Assist”
Date: Sep 6, 2012 5:56 AM
Subject: RE: Mobile Bill VAS Problem
To: “Jagdish Talele”

Dear Sir, This is with reference to your communication addressed to us with regards to your billing related concern We wish to inform you that may we know the Amount charged you for the VAS and the BILL dated so we can assist for the same. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Jitender GillLoop Mobile From: Jagdish Talele [mailto:[email protected]]
Sent: 06 September 2012 11:18
To: Mobile Assist
Cc: Krunali Mokal
Subject: Mobile Bill VAS Problem Dear Customer Care Executive,I have completely fad up with taking follow with loop mobile.The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill. The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.Note: Mobile Number: 9773530623Thanks and Regards
Jagdish D. Talele
Reply Forward

Jagdish Talele [email protected]
Sep 7 (7 days ago)

to Mobile, Krunali

Dear Jitender,

Thanks for your reply,

Please find attached bills month wise and also find below charges details :

Month Amount
Feb 29
March 50
April 50
May 30
June 30
July 7
August 2

Unfortunately, I am not able to re-collect April month bill that you have to collect from your database.

Please refund all amount and feel free to contact me in case any query or requires more information.

Thanks and regards
Jagdish Talele

On Thu, Sep 6, 2012 at 11:30 AM, Mobile Assist wrote:
Dear Sir, This is with reference to your communication addressed to us with regards to your billing related concern We wish to inform you that may we know the Amount charged you for the VAS and the BILL dated so we can assist for the same. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Jitender GillLoop Mobile From: Jagdish Talele [mailto:[email protected]]
Sent: 06 September 2012 11:18
To: Mobile Assist
Cc: Krunali Mokal
Subject: Mobile Bill VAS Problem Dear Customer Care Executive,I have completely fad up with taking follow with loop mobile.The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill. The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.Note: Mobile Number: 9773530623Thanks and Regards
Jagdish D. Talele


Thanks and RegardsJagdish Talele

LoopBill.rar
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Reply Reply to all Forward

Mobile AssistDear Sir , This is with reference to your communication addressed to us with …
Sep 10 (4 days ago)

Dear Sir , This is with reference to your communication addressed to us with …

Jagdish Talele [email protected]
Sep 10 (4 days ago)

to Mobile, Krunali

Dear Deepak,

Thanks for replay,

This is not acceptable because I am following with loop since I am facing problem. It is your customer executive (Mr. Bharat @ Churchgate) fault who had not attended my call.

I request you, please refund all dues amount to me.

Thanks and RegardsJagdish Talele

On Mon, Sep 10, 2012 at 11:44 AM, Mobile Assist wrote:
Dear Sir , This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number. To reinstate your confidence in us and as a gesture of goodwill we take this opportunity to confirm that, we have reconciled your account and an amount of Rs.44/- has been credited towards the said service for the month of June and July. We please to inform you that due to Blackout Day you have charged of Rs.2 in August month bill so it is correct and payable and we can provide only last three months credit. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Deepak Upadhayay.Loop Mobile. From: Jagdish Talele [mailto:[email protected]]
Sent: 07 September 2012 17:02
To: Mobile Assist
Cc: Krunali Mokal
Subject: Re: Mobile Bill VAS Problem Dear Jitender, Thanks for your reply, Please find attached bills month wise and also find below charges details : Month Amount
Feb 29
March 50
April 50
May 30
June 30
July 7
August 2 Unfortunately, I am not able to re-collect April month bill that you have to collect from your database. Please refund all amount and feel free to contact me in case any query or requires more information. Thanks and regardsJagdish Talele On Thu, Sep 6, 2012 at 11:30 AM, Mobile Assist wrote:Dear Sir, This is with reference to your communication addressed to us with regards to your billing related concern We wish to inform you that may we know the Amount charged you for the VAS and the BILL dated so we can assist for the same. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Jitender GillLoop Mobile From: Jagdish Talele [mailto:[email protected]]
Sent: 06 September 2012 11:18
To: Mobile Assist
Cc: Krunali Mokal
Subject: Mobile Bill VAS Problem Dear Customer Care Executive,I have completely fad up with taking follow with loop mobile.The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill. The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.Note: Mobile Number: 9773530623Thanks and Regards
Jagdish D. Talele

— Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele

Reply Reply to all Forward

Jagdish Talele [email protected]
Sep 11 (3 days ago)

to Mobile, Krunali

Dear Deepak,

Please update the status on below mail. When I expect my all refund amount?

Thanks and RegardsJagdish Talele

On Mon, Sep 10, 2012 at 12:10 PM, Jagdish Talele wrote:
Dear Deepak,
Thanks for replay,
This is not acceptable because I am following with loop since I am facing problem. It is your customer executive (Mr. Bharat @ Churchgate) fault who had not attended my call.
I request you, please refund all dues amount to me.
Thanks and RegardsJagdish Talele

On Mon, Sep 10, 2012 at 11:44 AM, Mobile Assist wrote:
Dear Sir , This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number. To reinstate your confidence in us and as a gesture of goodwill we take this opportunity to confirm that, we have reconciled your account and an amount of Rs.44/- has been credited towards the said service for the month of June and July. We please to inform you that due to Blackout Day you have charged of Rs.2 in August month bill so it is correct and payable and we can provide only last three months credit. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Deepak Upadhayay.Loop Mobile. From: Jagdish Talele [mailto:[email protected]]
Sent: 07 September 2012 17:02
To: Mobile Assist
Cc: Krunali Mokal
Subject: Re: Mobile Bill VAS Problem Dear Jitender, Thanks for your reply, Please find attached bills month wise and also find below charges details : Month Amount
Feb 29
March 50
April 50
May 30
June 30
July 7
August 2 Unfortunately, I am not able to re-collect April month bill that you have to collect from your database. Please refund all amount and feel free to contact me in case any query or requires more information. Thanks and regardsJagdish Talele On Thu, Sep 6, 2012 at 11:30 AM, Mobile Assist wrote:Dear Sir, This is with reference to your communication addressed to us with regards to your billing related concern We wish to inform you that may we know the Amount charged you for the VAS and the BILL dated so we can assist for the same. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Jitender GillLoop Mobile From: Jagdish Talele [mailto:[email protected]]
Sent: 06 September 2012 11:18
To: Mobile Assist
Cc: Krunali Mokal
Subject: Mobile Bill VAS Problem Dear Customer Care Executive,I have completely fad up with taking follow with loop mobile.The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill. The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.Note: Mobile Number: 9773530623Thanks and Regards
Jagdish D. Talele

— Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele

Reply Reply to all Forward

Jagdish Talele [email protected]
Sep 12 (2 days ago)

to Mobile, Krunali

Dear Deepak,

This is second time gentle remainder to you, Please update the status of below mail.

Thanks and RegardsJagdish Talele

On Tue, Sep 11, 2012 at 10:32 AM, Jagdish Talele wrote:
Dear Deepak,
Please update the status on below mail. When I expect my all refund amount?
Thanks and RegardsJagdish Talele

On Mon, Sep 10, 2012 at 12:10 PM, Jagdish Talele wrote:
Dear Deepak,
Thanks for replay,
This is not acceptable because I am following with loop since I am facing problem. It is your customer executive (Mr. Bharat @ Churchgate) fault who had not attended my call.
I request you, please refund all dues amount to me.
Thanks and RegardsJagdish Talele

On Mon, Sep 10, 2012 at 11:44 AM, Mobile Assist wrote:
Dear Sir , This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number. To reinstate your confidence in us and as a gesture of goodwill we take this opportunity to confirm that, we have reconciled your account and an amount of Rs.44/- has been credited towards the said service for the month of June and July. We please to inform you that due to Blackout Day you have charged of Rs.2 in August month bill so it is correct and payable and we can provide only last three months credit. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Deepak Upadhayay.Loop Mobile. From: Jagdish Talele [mailto:[email protected]]
Sent: 07 September 2012 17:02
To: Mobile Assist
Cc: Krunali Mokal
Subject: Re: Mobile Bill VAS Problem Dear Jitender, Thanks for your reply, Please find attached bills month wise and also find below charges details : Month Amount
Feb 29
March 50
April 50
May 30
June 30
July 7
August 2 Unfortunately, I am not able to re-collect April month bill that you have to collect from your database. Please refund all amount and feel free to contact me in case any query or requires more information. Thanks and regardsJagdish Talele On Thu, Sep 6, 2012 at 11:30 AM, Mobile Assist wrote:Dear Sir, This is with reference to your communication addressed to us with regards to your billing related concern We wish to inform you that may we know the Amount charged you for the VAS and the BILL dated so we can assist for the same. Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage. Regards,Jitender GillLoop Mobile From: Jagdish Talele [mailto:[email protected]]
Sent: 06 September 2012 11:18
To: Mobile Assist
Cc: Krunali Mokal
Subject: Mobile Bill VAS Problem Dear Customer Care Executive,I have completely fad up with taking follow with loop mobile.The problem is, I have not activated my VAS service for my mobile but still loop are added VAS usage service charge into my mobile bill. The problem is already defined to your executive i.e. Mr. Bharat @ Charchugate, Loop mobile service center, but nobody bother to take the necessary action.I requested you and this is my final request, Please refund me all my amount which was added into my mobile bills otherwise I have to take necessary.Note: Mobile Number: 9773530623Thanks and Regards
Jagdish D. Talele

— Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele


Thanks and RegardsJagdish Talele

Reply Reply to all Forward

Jagdish Talele [email protected]
Sep 12 (2 days ago)

to Mobile, Krunali

Dear All,

This is my last remainder to all of you in this group. I will register my complaint in consumer court if no reply get within day.

Thanks and Regards

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