Extra Charges in Idea Bill

Location/place: Nashik Maharashtra

I received some SMS on my mobile number 8888873438 which i shortly i recieve an sms from IZ-ideaCMS that i have charged 99 rupees for downloading some videos from XINLABS. My Mobile was connected idle to edge service and I have not done any surfing nor downloaded any videos from the so calledservice.
I havn’t subscribe that kind of
service in past. I tried
lodging a complaint at idea
customer care on same day 1st dec but that executive told me that it can not crosscheck as bill not generated
so when I paid my bill on 18 dec i called customer care but executive denied registering the complaint as according to him I have downloaded videos hence the charge.
and then I searched on google I found
lots of people got that problem too. service from that side in past.


Comments

One response to “Extra Charges in Idea Bill”

  1. IdeaCellular Avatar
    IdeaCellular

    Dear Sir,

    We wish to inform you that your requests for Special waiver related has already been initiated with us; under reference number 161671842 and you shall hear on the same at the earliest.

    Regards,
    Ideacellular

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