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DELL Unresolved issue

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AdminPost
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Location/place: Bangalore

Name of company/service: DELL

Respected Forum,

I am a Dell Consumer, purchased a laptop in the year 2012 August which is still within it’s warranty. Since last 3 months I am facing multiple issues and Dell is every time changing part by part that is effecting my work. 3 months 5 parts replacement is very critical. When I asked them for complete system replacement they informed “I am free to write an email to any one and escalate it to any one and they will not provide any system replacement rather a part replace / repair. As a consumer I request for the right of support in this concern.

Regards,
Samrat Chatterjee

Comments

One response to “DELL Unresolved issue”

  1. nitika_kukreti Avatar
    nitika_kukreti

    Hello, I am Nitika from the Dell Social Media outreach team.
    Please accept our apologies for any inconvenience faced due to misses from Dell. It is unfortunate that you have experienced multiple issues with your Dell PC.

    If possible please provide me your system service tag so that I can check your order details and give you the correct information.
    And you can find the service tag
    **on the bottom of the laptop on the white sticker
    **it’s a seven digit alphanumeric code which ends with BS or number 1.

    If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or by marking me an email
    [email protected]

    We would recommend you do not post your private information on a public forum.

    Thanks & Regards
    DELL_NITIKA_K
    Dell Social Media Responder

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