delay in service

Location/place: paschim vihar,new delhi-87

Name of company/service: v care mobile solutions

I bought a new mobile worth Rs 32400/- in November 2011 and bought a V-Care pack which says an extended warranty for 2 years. for this service I paid Rs 3999/- extra.
I have submitted my Apple Iphone 4(16gb) phone on 29 MAY 2013..to V-Care.
It has been more than 20 days now but I still haven’t received my phone .

My job sheet no is 6158.
Apple Iphone 4 (16gb)
Date :29 may 2013

Without my phone l am facing a lot of problems…

What action should I take..against them


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