Location/place: Bangalore
Name of company/service: Aircel/New sim card activation delay
I bought a new Aircel prepaid sim card from a sales representative at a temporary outlet in Brindavan Busstop,Peenya,Bangalore on 04-Jun-2013.
The representative sold the sim card to me for 100 rs, MRP on sim is Rs 5 only and told that it is because of free talk time offer. I submitted all the necessary documents and I was told that the sim will get activated by 6 pm.
Till now my sim card was not activated,and the contact no given to me to contact in case of non – activation of sim card on time is switched off from 04-June evening 6pm.
I called up customer care from my another mobile and requested the representative to activate the sim. Mr Abdul attended my call and the conversation was like this.
Me : When will my sim get activated?
Abdul : Within 24 hours sir.
Me : Already 26 hours had passed after I got sim card but still its not activated.
Abdul : Dial 59059 sir it will be activated.
Me : I tried it , it will work only if “Aircel” network name gets displayed on mobile. This itself is not appearing till now.
Abdul : Within 24 hrs it will be activated sir.
Me : What shall I do if it doesnt get activated within 24 hrs?
Abdul : Within 24 hrs it will be activated sir.
Me : I asked you what should I do if it doesnt get activated within 24 hrs.
Abdul : Call back us sir.
Me : So you mean to say that I have to call back you and get the same response tomorrow also.
Abdul : No sir, it will definitely get activated within 24 hrs.
Me : If it doesnot get activated, I have no other option than filing a complaint in consumer forum on your name. I cannot keep calling you people every day for activation of my sim card.
Abdul : Ok sir. you do it .thanks for calling aircel.
Me : So you mean to say you are not going to take my compliant now.
Abdul: Thanks for calling Aircel sir. Have a nice day.
The sim card I bought is with the following details
Sim No : 89918030413144835499
MSISDN : 9738453672
IMSI : 405803142483549
My contact no : 8971488604
The contact no of aircel rep : Mr Harish 8892131100(Switched off for more than 24 hours)
Aircel Team – Please activate my sim card immediately
Sukumar R
Bangalore
Leave a Reply