Customer Service

Location/place: Hyderabad

Name of company/service: Bharati Airtel

I D.V.Rajesh, one of the valuable prepaid customer from last 7 years with Airtel mobile pre-paid services. Recently on 14th June i got a call from Airtel office(Sony – name of the executive, from whom i received a call) which is located in Habsiguda, Secunderabad, Andhra Pradesh to convert my pre-paid connection to post-paid with a reasonable offer plan 299/- per month.

So i agreed and as per their request i submitted required documents to an Executive(Name: Kumar)2 photo copies, voter card, pan card copies.

But still now i didnt get any response from that office, daily iam only calling 5 times about my status, daily they are replying with an answer “within 24hours you will receive new SIM and your offer will get activated” Even i got confirmation call on my address and one executive in person verified my given present address in the documents. But these people from Habsiguda Airtel not at all responding.

The Manager for this Airtel Habsiguda office is Mr. Santosh.
Executive Name, Number who called me for offer : Sony,7893192333
Executive Name: Kumar, who collected documents and his number: 917893172777
Verification Person Name and Number: Sonu, 8143722804
And PrePrinted Serial No: 1116461


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