Complaint pending from 28th July 2012

Location/place: I P Ext Delhi 92

Name of company/service: LG

Hi,
this is to inform you that my complaint is pending for last three weeks with LG customer care team they are cancelling the request with out notice & no reasons are being provided to me why they are cancelling.
Only once they visited my place & they told some component needs to be replaced that too on 14th Aug and when I contacted them again they said request has been cancelled.

Please look into this as this Tv was purchased in march 2012.

find below mail trail with LG customer support.

thanks
Prateek Joshi
98185838398

On Wed, Aug 22, 2012 at 3:51 PM, Prateek Joshi wrote:

hi,
tried to call the number given by you on mail for Ms Anju nobody is responsing on the number. please try yourself .

Regards
Prateek Joshi

On Wed, Aug 22, 2012 at 3:43 PM, LG Service wrote:

Dear Customer,

We are sorry to learn about your dissatisfaction

We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard.

In case for any enquiry/issue, please feel free to contact our Customer Relationship officer Ms. Anju on her mobile number 9711359784

Thanking you and reassuring you of our best services always.

Your’s Sincerely

Manoj Bisht

Customer Service – LG Electronics

CIC Changed Email

From: Prateek Joshi [mailto:[email protected]]
Sent: Wednesday, August 22, 2012 15:02

To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([email protected])
Subject: Fwd: LG TV complaint pending for 15 days

Hi,

Thanks for your reply on the mail but i am still waiting for your teams response on the same .

Please find the new Complaint Number which was registered on 21st Aug

Third complaint
RNA 120821081258

Fourth complain has been made today

I called up today again & Rohit informed me that he is esclating this concern but still i have no response from your end

please suggest should i go to consumer court for the same.

Regards
Prateek Joshi
9818583898
9818666116

———- Forwarded message ———-
From: LG Service
Date: Tue, Aug 14, 2012 at 9:12 AM
Subject: RE: LG TV complaint pending for 15 days
To: Prateek Joshi

Dear Customer,

Thanks for sharing your concern with us.

We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].

Thanking you and reassuring you of our best services always.

Your’s Sincerely

Soniya Chauhan

Customer Service – LG Electronics

CIC Changed Email

From: Prateek Joshi [mailto:[email protected]]
Sent: Monday, August 13, 2012 5:33 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([email protected])
Subject: LG TV complaint pending for 15 days

Hi,

This is to inform you that for last 15 days I am waiting for complaint registered with has not been resolved.

repeated request has been made and the number for supervisor provided to me 9711359784 for Ms Anju is not contactable as no body picks your call as I have dialed around 50 times there is no response from there.

if your supervisors don’t believe in picking the call then please give higher authority number who can listen to customer complaint after getting money from us.

Please suggest if we need to contact consumer court for the same.

First complaint
RNA1207280324895
Dated 28th July

No result as nobody called us and no body visited the place

Second complaint
RNA120813021292
dated 13th Aug

no response till now gave supervisor number 9711359784 no response from the phone once somebody picked it and then disconnected the call.

—
OPrateek Joshi
9818583898 9818666116
Wipro BPo