Complaint Against Improper Service

Nov 21, 2014

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smadhuri1982

Dear Sir,

Myself Madhuri Shetye – Mestry holding Airtel Prepaid connection 9892673707 since 2003.

I would like to bring this in your notice that executive of airtel called me on Saturday 08/11/2014 from landline number 022-66557600 to offer me facility to convert my airtel connection from prepaid to postpaid.
I accepted the same and asked him to send his representative on Monday.

Airtel representative visited my address on Monday 10/11/2014 to collect my document & to get my signature on application form & Rs 300/- Deposit.

Same person again called me next day 11/11/2014 saying he needed some more documents & Sim card handed over to me was incorrect & will visit my address again to replace the same. (he called me from 9004367265)
I co-operate him and handed over the same.

However despite of giving more than 15 reminder calls since saturday 15/11/2014 my Airtel connection is not yet started.

I am loosing my patience now and request your intervention in this matter.

I am sure that same will be resolve my tomorrow 19/11/2014.

Thanks & Regards

Madhuri Shetye – Mestry

Comments

2 responses to “Complaint Against Improper Service”

airtel presence

November 22, 2014

Dear Ms. Shetye,

This is with reference to your post dated 21 Nov. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
airtel presence

December 2, 2014

Dear Ms. Shetye,

This is with reference to your post dated 21 Nov. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [email protected]

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd

Complaint Against Improper Service

Comments

2 responses to “Complaint Against Improper Service”

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