Location/place: Gurgaon
Name of company/service: Standard Chartered Bank
Dear Customer Care,
This is a gentle reminder to the Standard Chartered Bank Customer Care that according to the mail respect to the reference No
Ref : 03/13/061671/SP/CRD
I have paid all the outstanding amount on my credit card no ending with 3986. Also refer the mail from Mr. Prakash from the customer care department attached with this mail in which he has accepted that payment has been made and there will be no further interest charges and late payment fees for the same outstanding and after that I had not received any statement from the Standard Chartered Bank credit card.Last month only I got the statement in which Bank is asking interest and late payment fees on the some amount which does not reflect any details because I haven’t used the card after that incident.
If there is any billing amount after that reversal then please let me know and I know there is none.
Now, I am getting messages daily from the customer care but after sending two mails nobody from the customer care is taking care of my complaint.
I request to please check all the bill cycles and refer the mail from Prakash in response to my complaint :
KMM13052381I15977L0KM
Please check and update me on the same.
Looking for a positive response from your side.
Thanks & Regards
Siddhartha Kapil
———- Forwarded message ———-
From: siddhartha kapil
Date: Sun, Jun 9, 2013 at 12:38 PM
Subject: Re: Your recent communication with us (KMM13052381I15977L0KM)
To: “customer.care”
Dear Customer Care,
As per the mail below, I made all the due payments and Mr. Prakash has also verified this in his mail attached to my current mail. In his mail he has accepted that this is a mistake from the Standard Chartered and he will nullify the outstanding amount and all the charges.
After all this communication why still I am receiving the statement with the outstanding amount with late fees and interest whence I haven’t used it after that.
Again this is request now to please nullify all the amounts from my credit card account else I have no option and will put my complaint in the consumer forum.
Please make sure that I do not receive these wrong statements with some due amounts..
I am also attaching the credit card statement copy with my mail
Looking forward for your positive response on the same.
Thanks & Regards
On Thu, Mar 28, 2013 at 11:18 AM, customer.care wrote:
Ref : 03/13/061671/SP/CRD
Dear Mr. Kapil,
This is with reference to your e-mail dated March 15, 2013.
We are concerned to note the feeling of dissatisfaction expressed in your mail.
We regret any inconvenience that may have been caused.
As on date, the total outstanding on your card ending 3986 is Rs.1,536.75.
Hence, we have arranged to nullify the total outstanding in your card accounts
by reversing the financial charges along with the corresponding service tax.
These credits will reflect in the next card statement.
Post reversals, there will be nil total outstanding in your card accounts.
Assuring you of our best services always.
Yours sincerely,
Prakash
Officer – Customer Care
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