complaint against Maruti suzuki dealer Rohan Motors greater Noida

Location/place: India

Name of company/service: rohan motors – Maruti Suzuki Dealer


bought a Maruti A star from Maruti Suzuki Dealer Rohan Motors Greater Noida . on 2 Sept 2011 .along with the cost of the car, the dealer also charged additional 33000 from me to get the car registered .
On 2nd September , 2011 when I went to Rohan motors to take the delivery of the car , I also submitted my address proof documents etc. to Rohan motors
Also to make sure I had submitted the documents to their DSA by mail as well .
Rohan motors assured me that my car will get registered within 15 days .
For 20 days I didn’t get any response from Rohan motor after 22 days when I called up Rohan , to my shock they said they had not received any documents from me and that I had not sent any mail as well (though i had proof of sent mail)and that they haven’t even applied for registration .
when I complained against their conduct to Maruti Suzuki Ltd , Rohan Motor’s GM Mr Mukesh Tyagi called up on my cell phone (which thye claimed they couldn’t get in touch with me on )and said how dare I file a complaint against them , and threatened to file an FIR to the police saying that I am driving an unregistered vehicle and he will make sure that my vehicle is taken away from me .
After that I send the documents again by mail to customer care of rohan motors my mail (I received a read receipt back from the customer care department)
for some reason after this Rohan sent a representative to physically collect the documents from me . I was ready to give them the documents the fourth time , they also tried me to sign away the complaint i had made to Maruti , when I refused to take back the complaint against Rohan , they said they wont take my documents now and will make sure my vehicle never gets registered . they will find so many loop holes

I am at the end of my endurance and really feeling harassed by the same , Please help


Shuchi Garg | Business Analyst| Wipro Technologies| Phone: +91-9555202853| Email: [email protected]

complaint.doc (619 KB)


3 responses to “complaint against Maruti suzuki dealer Rohan Motors greater Noida”

  1. kiran kamath Avatar
    kiran kamath

    I had purchased Maruti Ritz from RNS Yeshwantpur about one month back. The after sales support from them is most unsatisfactory for the following reasons.
    1. Seat cover chosen me was all black. Rats had damaged the cover and similar one was not available hence I had to agree with an alternate combination to speed up delivery.
    2. Was called up at 4pm for delivery. Actual delivery time was 7.15 pm
    3. The smart card sent to me has been return for rectification of my father’s name which has been wrongly written. Still waiting for the corrected smart card.
    4. I was provided with a orginal key and a duplicate key. I applied for two extra keys. Keys arrived after 15 days and was told to collect the extra keys. On arriving no one asked me to get the duplicate key. I had to wait for 3 hours for the password to come and they registered the three keys.
    5. After about a week when I tried to operate the duplicate key it would not work. Went again to RNS Motors who this time realized that the duplicate key had not been registered. Once again brought the the other two keys and this time the four keys was registered. I had to wait approximately 3 hours for the password and registration of four keys.
    6. Today I complained that the remote was not working properly. Went to RNS and they rectified it. On reaching home found that the key manually operation of four doors was not functioning after going to RNS once again. Now they have informed that it can be set right only by Maruti Nippon guys tomorrow only.
    Please let me know what is customer satisfaction and how do you apply to your unit RNS Yeshwantpur. Very poor management control.
    Kiran Kamath
    Sudarshan 7/1 8th main 13th cross Malleshwaram B’lore 560003

  2. Tushar chandra Avatar
    Tushar chandra

    Dear Sir,

    It is submitted that my baleno car (UP16BC 5655) was admitted in Rohan Motors workshop at GREATER NOIDA on 21 May 16 for the 3rd free service duly checked by the adviser . At the time of collection advice clean properly . but when it was handed over to be in dirty condition and during washing and cleajing staff told me that we clean like this only car have major dist in radiator and rim and shown to every body but every body told me sorry but nobody has been there for rectification . I need written explanation with in 2 days otherwise will taken legal action against this.
    My observations:-
    1. I was made to make the payment prior .
    I would like to put it on record for the washing and cleaning . Such a scene has been created and as a client I have been blamed for that and harassed.

    I expect a reply from your side.


  3. Manoj Kumar Sheoran Avatar
    Manoj Kumar Sheoran

    Dear concern,

    My name is Manoj Kumar Sheoran new customer to your company, first experience really bad. To start from I gave my car in your showroom in the month of may around 20th for some body shop work through insurance claim representative was Mr Shanu Kumar he told me that everything will be taken care of and I will get the car on the particular day, as I have some plans to go outstation. But due to inefficient staff of your it was delayed for few more days, and at last I have to ask this guy to give my car back, when the car came the work was not completed. Everything which was done was not looking good, the part which was broken was not replaced, I gave them Rs1000 as they promised everything will be done OK later when you come back from holidays.
    Now when I came back after one month the person Mr Shanu Kumar is not bothered any more not picking my phones and to my surprise the part which they promised to replace has already been issued and no one is able to find it in your showroom.
    Details of my car are:

    Baleno delta petrol
    Phone :8178753138, 9810739719

    Waiting for a positive reply from some responsible person.

    Manoj Kumar Sheoran

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