complaint against Maruti suzuki dealer Rohan Motors greater Noida

Comments

3 responses to “complaint against Maruti suzuki dealer Rohan Motors greater Noida”

1. 

   kiran kamath

   April 26, 2012

   I had purchased Maruti Ritz from RNS Yeshwantpur about one month back. The after sales support from them is most unsatisfactory for the following reasons.
   1. Seat cover chosen me was all black. Rats had damaged the cover and similar one was not available hence I had to agree with an alternate combination to speed up delivery.
   2. Was called up at 4pm for delivery. Actual delivery time was 7.15 pm
   3. The smart card sent to me has been return for rectification of my father’s name which has been wrongly written. Still waiting for the corrected smart card.
   4. I was provided with a orginal key and a duplicate key. I applied for two extra keys. Keys arrived after 15 days and was told to collect the extra keys. On arriving no one asked me to get the duplicate key. I had to wait for 3 hours for the password to come and they registered the three keys.
   5. After about a week when I tried to operate the duplicate key it would not work. Went again to RNS Motors who this time realized that the duplicate key had not been registered. Once again brought the the other two keys and this time the four keys was registered. I had to wait approximately 3 hours for the password and registration of four keys.
   6. Today I complained that the remote was not working properly. Went to RNS and they rectified it. On reaching home found that the key manually operation of four doors was not functioning after going to RNS once again. Now they have informed that it can be set right only by Maruti Nippon guys tomorrow only.
   Please let me know what is customer satisfaction and how do you apply to your unit RNS Yeshwantpur. Very poor management control.
   Kiran Kamath
   Sudarshan 7/1 8th main 13th cross Malleshwaram B’lore 560003
2. 

   Tushar chandra

   May 21, 2016

   Dear Sir,

   It is submitted that my baleno car (UP16BC 5655) was admitted in Rohan Motors workshop at GREATER NOIDA on 21 May 16 for the 3rd free service duly checked by the adviser . At the time of collection advice clean properly . but when it was handed over to be in dirty condition and during washing and cleajing staff told me that we clean like this only car have major dist in radiator and rim and shown to every body but every body told me sorry but nobody has been there for rectification . I need written explanation with in 2 days otherwise will taken legal action against this.
   My observations:-
   1. I was made to make the payment prior .
   2
   I would like to put it on record for the washing and cleaning . Such a scene has been created and as a client I have been blamed for that and harassed.

   I expect a reply from your side.

   regards
3. 

   Manoj Kumar Sheoran

   July 14, 2017

   Dear concern,

   My name is Manoj Kumar Sheoran new customer to your company, first experience really bad. To start from I gave my car in your showroom in the month of may around 20th for some body shop work through insurance claim representative was Mr Shanu Kumar he told me that everything will be taken care of and I will get the car on the particular day, as I have some plans to go outstation. But due to inefficient staff of your it was delayed for few more days, and at last I have to ask this guy to give my car back, when the car came the work was not completed. Everything which was done was not looking good, the part which was broken was not replaced, I gave them Rs1000 as they promised everything will be done OK later when you come back from holidays.
   Now when I came back after one month the person Mr Shanu Kumar is not bothered any more not picking my phones and to my surprise the part which they promised to replace has already been issued and no one is able to find it in your showroom.
   Details of my car are:

   Baleno delta petrol
   HR20AG9531
   Phone :8178753138, 9810739719

   Waiting for a positive reply from some responsible person.

   Thanks,
   Manoj Kumar Sheoran