claim closed with out action taken for refund

I purchased a Nokia cell phone from Ebay, product was defective so I logged a claim for refund, after so many days they are pushing me to re-ship the product first then they will refund the money within 7-10 business days.
I am bearing the pain since i purchased the phone on 25th march and logged complaint on 02 April. All the online portal has two way communication, if the product is defective or non-functional then they send the person the collect the phone so I am not responsible to re-ship the phone because fault is not mine.
They have given me the email-id ” DL-EBAY-IN-GRIEVANCE-
[email protected]” to go further however email id is fake, provided email id is not active, delivery of the recipient has been failed permanently.

Claim ID: 1851368
PaisaPay ID: 42208348213
Item number: 272163668221
Seller ID: samenterprises2015
Date claim opened: 05-04-2016
Mob: 9555855168 & 9891322157