once i recharged for rs.50 in my main balance and received a talktime of rs.40 and my main balance was rs.82 and i didn’t use it for some days
After some days, rs.21 was deducted from my main balance and the main balance got to rs.62
After that,after some more days,my balance became rs.23
When i complained about it to customer care , they said that it was due to my internet usage without data pack but in reality,i didn’t use internet at all on that number
Idea number: 8478934090
circle is kolkata
for further progress(if any) , you can call me on 8378934090
unnessesarily deducted my main balance
Comments
3 responses to “unnessesarily deducted my main balance”
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Dear Customer,
We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular -
Dear Customer,
We wish to affirm that your concern has been acknowledged and complaint for Wrong Deduction has been initiated by us, under Reference Number 1-70569269923 and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular -
Dear Customer,
As per your telecon with our customer service associate on 26th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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