Cheating by false offer

Placed my first order against order id:-29264481 @10/12/14 for a mobile phone by prepaid payment through net banking of ₹..299,where they provide me a tracking number 69211518110 which is a c.n number of bluedart courier.When i entered that c.n number in tracking field of B.D courier,it shows that the number is invalid.As a result send an email to know the actual status at 16/12/14.But today i got a msg that they are processing my refund request which is Totally false because i did not send any refund request.That means shopclues Cheating their customers by false prepaid orders and collect and used our money for 20-30 days and after that they refund that money with false statement to the customers without any interest or penalty.