Beware of Tikona Broadband

My name is Rinita. I have been a user of Tikona Broadband (User ID: 1107865646) for the last 2 years. They are not delivering at all what they promise. I was promised a speed of 2 Mbps (Monthly charge of 1123 approx.). Since August 2014, I have been harrassed by the people of Tikona, be it from the customer care, technical help desk or even the field service engineer guys (btw field service engineers all are hired on contract so they have little concern for the customer neways). The problem varies with almost no internet speed to speeds with which even the Google homepage takes almost 2-3 minutes to open. Tikona has admitted multiple times that they have their own issues of either tower not working properly or CPE not receiving signals or even the whole Delhi node being down. The engineers dont turn up on time even after multiple complaints being registered time and again. I am fed up of registering complaints. And if you ask for disconnection they will tell you that they have a 10-Day retention policy during which they will test the connection and “try to resolve valid issues to your satisfaction”. Even if you are fed up and beg for disconnection, they will not let you close your account but will also tell you that “during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services”. I mean how can they say this!!!??? Tikona is telling me to wait TEN days to decide whether or not they are capable of solving my 2 months-long problem and if stil they prove to be unsuccessful then they would disconnect????What am I supposed to do for 10 Days???Being an IT professional internet is not a luxury for me but a necessity. I sincerely regret taking Tikona for internet connection. This is heights of customer harassment and I will make sure not to refer Tikona Broadband to any of my friends and colleagues. Kudos to Tikona for frustrating loyal customers and making fun of the consumer’s complaints by never being able to redress customer grievances. I will never ever trust Tikona as a brand again.