Asking to pay the bill without letting me to use the service

Location/place: Kannur

Name of company/service: Reliance Communication

I have taken the reliance broadband netconnect service with a montly rental of Rs.750 + Taxes.
I was using it properly for the first 3 months and then on I started facing issues like slow connection, very poor speed and regular disconnection.
I have registered my complaint to Reliance Toll Free several times but they were not able to solve my issue.
When I reached a stage where I got irritated whenever I connect to the Internet, I stopped using the service and thereby had a tough conversation with the customer care as well and I stopped paying my bill.
Because of the non payment of bill they have terminated my connection and I also left just like that as anyhow the connection was useless.
When I checked to pay my bill once , It showed me 1500 + taxes. Which means another months rent imposed on me without even providing the service.
I recieved a call as well asking to pay which I clearly said I cannot make the second month payment but first month I shall definitely pay. They said they will call back within 48 hours but no news from them.A week before I have received a Court notice asking me to pay 3 months bill amounted to Rs.2021. I seek your valuable help and support in addressing this issue, because I as a consumer faced difficulty using their service , spent a lot of my time calling their customer support seeking help and now I have to pay 3 times of my usage without even using it for a single day.

Thanks and Regards
Rishad.


Comments

One response to “Asking to pay the bill without letting me to use the service”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

    Regards,

    RCOMcare

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