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Airtel VAS Easy Search

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Location/place: India

Name of company/service: IISc Bangalore

My mobile no id 8971278025. I have been using this number for 10 months. For the last 3 months(I noticed it on February’13 for the first time) I am having this problem with the automatic activation of Airtel VAS Easy Search. This VAS costs me on a regular basis. I registered a complaint a month back. At that time I was told, the mentioned VAS will be cancelled. But recently I find out the VAS is not stopped. Today again I lodged a complaint. The person told me the VAS will be deactivated and I will get an sms with my reference no and other information. I am yet to receive that message even after 12 hours. I don’t know how much money I have lost due to this VAS, I just want it to be deactivated.

Comments

3 responses to “Airtel VAS Easy Search”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Mukherjee,

    This is to inform you that your concern listed on 20 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Mukherjee,

    We would like to inform you that your concern listed 20 April 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Deepak Nagar Avatar
    Deepak Nagar

    Everyday I am receiving an SMS from ‘AT-AIRINF’ –
    You have been renewed for EASY SEARCH subscription Service from Airtel, You have been Charged Rs. 1.5.

    Mine is post paid and never looked at Bills and paid what comes as message.

    It seams it is fraud.
    Above all, due to Very Very Bad Network of Airtel, I am not using enough. Mostly Call Drop.
    I believe that other providers are also like Airtel and no point in changing Operator.

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